Senior Information Technology Support Analyst

Education South West (ESW); Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in education is seeking a Senior Information Technology Support Analyst to join their dedicated team. This full-time role offers the opportunity to make a significant impact by ensuring the smooth operation of IT systems and providing essential technical support. With a focus on troubleshooting and system performance analysis, you will be at the forefront of enhancing the educational experience for both staff and students. If you have a passion for technology and a desire to contribute to a thriving educational environment, this position is perfect for you.

Qualifications

• Proven experience in technical support and IT systems management.
• Strong analytical skills with a focus on troubleshooting complex IT issues.

Responsibilities

• Provide technical support and resolve IT issues for staff.
• Analyze system performance and maintain smooth operation of IT systems.

Skills

Technical Support

Analytical Skills

Communication Skills

Troubleshooting

Teamwork

Education

CompTIA A+

Network+

Job description

Company Description

Education South West (ESW) was established in January 2017 through the merger of Academies South West and Templer Academy Schools Trust. Located in South Devon, ESW comprises a diverse mix of primary, all-through, and secondary schools. The organization is dedicated to providing high-quality education and fostering an environment where both staff and students can excel.

Role Description

This is a full-time on-site role for a Senior Information Technology Support Analyst based in Devon. The Senior Information Technology Support Analyst will be responsible for providing technical support, resolving IT issues, and ensuring the smooth operation of IT systems. Day-to-day tasks include troubleshooting hardware and software issues, analyzing system performance, and maintaining communication with staff to provide timely support.

Qualifications

• Technical Support and Information Technology skills
• Strong Analytical Skills and ability to troubleshoot complex issues
• Excellent Communication skills to interact effectively with staff and stakeholders
• Ability to work independently and in a team-oriented environment
• Experience in an educational setting is a plus
• Relevant certifications such as CompTIA A+, Network+, or equivalent are beneficial