1st Line Support Analyst

Tria; Birmingham; Remote; GBP 30,000; Full time

Job summary

An exciting opportunity awaits in a growing global organization as a 1st Line Support Analyst. This fully remote role offers the chance to provide first-line technical support within a Microsoft Office 365 environment. You'll manage support tickets, escalate issues, and contribute to end-user services. Ideal for those eager to learn and grow, this position promises exposure to ongoing IT projects and clear pathways for career development. Join a dynamic team where your contributions will be valued, and your professional growth is prioritized.

Qualifications

• Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory.
• Experience supporting user lifecycle processes (joiners, movers, leavers).

Responsibilities

• Managing and resolving support tickets within a Microsoft Office 365 environment.
• Contributing to the smooth operation of end-user services.

Skills

Customer Service Skills

Microsoft Office 365

Azure Active Directory

User Lifecycle Processes

Dynamics 365

Microsoft Intune

Job description

1st Line Support Analyst
30,000
Fully Remote

An exciting opportunity to join a growing, global organisation that is expanding its support team. You'll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services.

In addition to day-to-day support tasks, you'll have the chance to broaden your experience by getting involved in a range of ongoing IT projects. This is an ideal role for someone looking to grow and progress within a dynamic and supportive team.

We are looking for someone with:
Outstanding customer service skills and a strong service-oriented mindset
Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory
A proactive support analyst who is eager to learn and develop professionally
Experience supporting user lifecycle processes (joiners, movers, leavers)

Experience supporting Dynamics 365

Familiarity with Microsoft Intune

This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You'll gain exposure to both support and project-based work, offering variety and the potential for fast-tracked progression.

If this sounds like the right fit for you, please apply using the links below.