Senior ICT Support Analyst

TN United Kingdom; Plymouth; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Senior ICT Support Analyst to enhance its ICT services. This role involves providing professional solutions and support to ensure a responsive and reliable service across the organization. You'll work closely with the ICT Solutions Manager, mentor support staff, and manage the ICT Service Desk workload. With a commitment to employee development and a supportive work environment, this opportunity offers a chance to grow your career in a diverse and inclusive setting. Join a team that values accountability, respect, and integrity while making a significant impact on the organization.

Benefits

30 days annual leave

Motoring discounts

Employee assistance programmes

Cycle to Work scheme

Professional development training

Generous referral scheme

Qualifications

• Experience in providing technical support and problem resolution.
• Strong understanding of ICT systems and procedures.

Responsibilities

• Deliver professional ICT solutions and support to staff.
• Manage ICT Service Desk workload and ensure timely ticket resolution.
• Assist with hardware and software deployment across the organization.

Skills

Technical Support

Problem Resolution

ICT Solutions Delivery

Mentoring

Network Configuration

Education

Relevant IT Qualification

Tools

Helpdesk Tool

PCs

Laptops

Mobile Devices

WiFi Equipment

Printers

Job description

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Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

Job Title: Senior ICT Support Analyst

The Role

The main purpose of a Vospers Senior ICT Support Analyst is to deliver on all related Company objectives by providing professional, positive ICT solutions throughout the company. Work closely with the Group ICT Solutions Manager to assist with the delivery of a responsive and reliable service to its customers.

• Working as a technical point of escalation for the ICT Service desk, ensuring ICT Support Analyst staff are trained and mentored to a high standard
• Support staff in the appropriate use of ICT within the business, with focus on ensuring support workloads are distributed throughout the ICT Service Desk Team
• Provide technical support by way of assisting with the resolution of ICT related problems, focusing as a point of escalation, whilst completing quality control checks
• Ensure workload and priorities are managed effectively using the department helpdesk tool, and ensuring ICT Service Desk tickets are updated, maintained and closed in a timely manner, across all ICT Service Desk queues
• Responsible for the general maintenance and security of ICT with focus on PCs, Laptops, mobile devices, WiFi and Printers
• Assist with the deployment of computer related hardware and software throughout the organisation, with responsibility for quality control, ensuring accuracy of deployment tasks and ensuring documentation and workflows are maintained to a high standard
• Working as technical point of contact within the ICT Service Desk, assisting the ICT Infrastructure Team as required
• Recognise, report and action security related issues to ensure the organisation is continuously protected against ICT related threats
• Assist, and lead where required, with the delivery of departmental projects
• Carry out the configuration of network associated equipment
• Complete new user inductions as required to ensure staff have a full understanding of the ICT systems and procedures

Location: Marsh Mills, Plymouth

Hours: 40 hours a week, Monday to Friday

Care - Accountability Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at [emailprotected] or 01752 636342