Senior ICT Support Analyst

Vospers Motor House Ltd; Plymouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior ICT Support Analyst to enhance their ICT solutions and support services. In this role, you will be pivotal in delivering professional technical support and ensuring effective workload distribution within the ICT Service Desk Team. You will manage ICT-related issues, assist in hardware and software deployments, and maintain security protocols to protect against ICT threats. Join a family-run business that values its people and offers a supportive environment, career development opportunities, and great benefits, including generous leave and training programs.

Benefits

30 days annual leave

Motoring discounts

Employee assistance programs

Cycle to Work scheme

Professional development training

Qualifications

• Experience in providing ICT support and solutions across an organization.
• Strong understanding of network equipment and security protocols.

Responsibilities

• Provide professional ICT solutions and support to staff.
• Manage ICT Service Desk tickets and assist with hardware/software deployment.

Skills

Technical Support

ICT Solutions

Helpdesk Management

Network Configuration

Security Protocols

Education

IT-related Degree

Relevant Certifications

Tools

Helpdesk Tool

PCs and Laptops

WiFi Equipment

Job description

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Join to apply for the Senior ICT Support Analyst role at Vospers Motor House Ltd

About Us

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

Job Title

Senior ICT Support Analyst

The Role

The main purpose of a Vospers Senior ICT Support Analyst is to deliver on all related Company objectives by providing professional, positive ICT solutions throughout the company. Work closely with the Group ICT Solutions Manager to assist with the delivery of a responsive and reliable service to its customers.

• Work as a technical point of escalation for the ICT Service desk, ensuring ICT Support Analyst staff are trained and mentored to a high standard.
• Support staff in the appropriate use of ICT within the business, focusing on support workload distribution within the ICT Service Desk Team.
• Provide technical support by assisting with the resolution of ICT-related problems, focusing as a point of escalation, while completing quality control checks.
• Manage workload and priorities effectively using the helpdesk tool, ensuring ICT Service Desk tickets are updated, maintained, and closed in a timely manner across all queues.
• Responsible for general maintenance and security of ICT, including PCs, laptops, mobile devices, WiFi, and printers.
• Assist with deployment of hardware and software, ensuring quality and documentation standards are met.
• Serve as a technical point of contact within the ICT Service Desk, assisting the ICT Infrastructure Team as needed.
• Recognize, report, and act on security issues to protect against ICT threats.
• Lead or assist with departmental projects.
• Configure network equipment and conduct new user inductions to ensure understanding of ICT systems and procedures.

Location

Marsh Mills, Plymouth

Salary

Based on qualifications and experience, to be discussed at interview

Hours

40 hours a week, Monday to Friday

Our Values

Care - Accountability - Performance - Respect - Integrity

We are proud of our long-standing staff and our commitment to diversity and inclusion. We encourage applications from underrepresented groups and ensure equal opportunity for all.

If you wish to discuss any aspect of this job vacancy, please contact the Vospers HR team at [e-mail] or call 01752 636342.