Second Line Support Analyst

JR United Kingdom; Truro; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a thriving company as a 2nd Line IT Support Advisor, where your skills in customer service and IT support will shine. This role offers the chance to grow and develop within a supportive environment that values progression. You will be at the forefront of providing exceptional service, utilizing your knowledge of Active Directory and Exchange, and managing networking tasks. With a focus on training and a great company culture, this position is perfect for those looking to build a long-term career in IT support.

Benefits

Training Opportunities

Career Progression

Great Company Culture

Qualifications

• Experience in 2nd line support via telephone and email.
• Strong knowledge of Active Directory and Exchange.

Responsibilities

• Provide high-level customer service in a 2nd line support role.
• Manage networking issues including DNS, Firewalls, and Routers.

Skills

Customer Service

Communication

2nd Line Support

Networking Skills

Education

IT Certifications (MCITP, CompTIA, Network+)

Tools

Active Directory

Exchange

DNS

Firewalls

Routers

Job description

Job Title: 2nd Line IT Support Advisor

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth.

Providing a high level of customer service is pivotal to their Managed Services offerings. Therefore, the successful candidate will be a strong communicator via email, phone, and person-centered approach.

If you are looking to join a company where you can grow, develop your skills, and build a long-term career, this is the opportunity for you!

Responsibilities and Requirements:

1. Experience in a 2nd line support capacity – telephone, email, etc.
2. Knowledge of Active Directory
3. Experience with Exchange
4. Networking skills – DNS, Firewalls, Routers

Desired Skills and Certifications:

• Certifications such as MCITP, CompTIA, Network+
• Experience in an MSP environment

The company offers a great culture, paired with training and opportunities for progression.