1st Line Customer Support Analyst BPSS, End User Support

JR United Kingdom; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading UK consultancy is seeking a 1st Line Customer Support Analyst for a primarily remote role based in London. The ideal candidate will have strong communication skills and experience in customer support, particularly with telephony systems. This is a 3-month contract position requiring BPSS eligibility. Flexibility for hybrid work is a plus.

Qualifications

• Experience in Customer Support or 1st Line Support.
• Understanding of Telephony systems.

Responsibilities

• Provide 1st Line Customer Support for end clients.
• Work on a shift pattern from 7am to 7pm, Monday to Friday.

Skills

Communication

Customer Support

IT Literacy

Education

IT related Degree

Tools

Genesys

Job description

1st Line Customer Support Analyst BPSS, End User Support, London

Client: Hays

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

1st Line Customer Support Analyst - BPSS, End User Support

Primarily Remote (Must be UK Based)

3-Month contract

I am currently working with a leading UK consultancy that requires an IT literate, 1st Line Customer Support Analyst with an understanding of Telephony systems to work on a 7am - 7pm shift pattern (Monday - Friday) for their end client.

Key Requirements:

• Exceptional communication skills and excellent telephone manner
• Previous Customer Support / 1st Line Support / End User Support experience
• IT Literate, ability to understand Telephony systems
• Ability to work 8 hours on a shift pattern spanning 7am - 7pm, Monday - Friday
• BPSS eligibility

Nice to have:

• Knowledge of Genesys systems
• Customer-facing, EUC Support experience in a large, complex organisation
• Flexibility to work in a hybrid capacity (on-site) if required
• IT related Degree (or equivalent)

What you need to do now

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