Desktop Support Analyst

Opus Recruitment Solutions; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a skilled IT Service Desk Analyst for a 3-month contract. This role involves providing first-line support, managing incidents, and ensuring efficient use of IT systems. You will independently resolve a significant portion of calls and tickets while ensuring that all service requests meet designated SLAs. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for enhancing user independence through self-help resources. If you're ready to take on this exciting challenge, your expertise will make a significant impact.

Qualifications

• Minimum of 2 years in an IT Service Desk role.
• IT or related degree preferred.

Responsibilities

• Manage and categorise incidents using ITIL-aligned processes.
• Independently resolve 70-80% of calls and tickets.

Skills

ITIL

Windows OS

Microsoft Office

Networking

Communication Skills

Teamwork

Education

IT or related degree

Tools

CompTIA A+

Network+

Security+

ITIL Certification

Job description

Contract IT Service Desk Analyst - 3 Months, Inside IR35, PAYE

Location: Exeter

Contract Duration:3 Months

Rate: Competitive

An organisation is seeking a skilled IT Service Desk Analyst for a 3-month contract. In this role, you will provide first-line support to colleagues and partners, ensuring efficient use of IT systems and applications.

Key Responsibilities:

• Manage and categorise incidents using ITIL-aligned processes.
• Independently resolve 70-80% of calls and tickets using technical expertise.
• Ensure all service requests meet designated SLAs.
• Provide thorough Identity Management support.
• Escalate complex issues to other IT teams as necessary.
• Develop self-help resources to enhance user independence.

Candidate Profile:

• Minimum of 2 years in an IT Service Desk role.
• IT or related degree preferred.
• Certifications such as CompTIA A+, Network+, Security+, and ITIL are a plus.
• Strong knowledge of Windows OS, Microsoft Office, and networking.
• Excellent communication and teamwork skills.

If this is of interest please apply with your latest CV.