Second Line Support Analyst

JR United Kingdom; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated 2nd Line IT Support Advisor to join their growing team. This role focuses on delivering exceptional customer service and support, making it ideal for those looking to advance their IT career in a supportive environment. With a strong emphasis on communication and a person-centred approach, you will engage with clients through various channels while leveraging your technical skills in Active Directory, Exchange, and networking. This is a fantastic opportunity to grow and develop within a company that values training and career progression.

Qualifications

• Experience in a 2nd line support capacity – telephone, email, etc.
• Knowledge of Active Directory and Exchange.

Responsibilities

• Provide high-level customer service in a 2nd line support role.
• Handle support requests via phone, email, and in person.

Skills

Customer Service

Communication Skills

2nd Line Support Experience

Networking Skills

Education

IT Certifications (MCITP, CompTIA, Network+)

Tools

Active Directory

Exchange

Job description

Job Opportunity: 2nd Line IT Support Advisor

We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth.

Providing a high level of customer service is pivotal to their Managed Services offerings. Therefore, the successful candidate will be a strong communicator, proficient via email, phone, and in person, with a person-centred approach.

If you are looking to join a company where you can grow, develop your skills, and build a long-term career, this is the opportunity for you!

Responsibilities and Requirements:

1. Experience in a 2nd line support capacity – telephone, email, etc.
2. Knowledge of Active Directory
3. Experience with Exchange
4. Networking skills – DNS, Firewalls, Routers

Desired Skills:

• Certifications – MCITP, CompTIA, Network+
• Experience in an MSP environment

The company offers a great culture, paired with training and opportunities for progression.