Senior Implementation Engineer, Enterprise Support (Remote UK)

your Jared

United Kingdom

Remote

GBP 70,000 - 110,000

Full time

9 days ago

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Job summary

Bitwarden seeks a Principal Implementation Engineer to drive large enterprise deployments, serve as SME for Bitwarden services, and partner with Customer Engagement Managers for post-sales deployments and feature adoption. This all-remote UK role emphasizes security, best-practice guidance, and cross-team collaboration.

The candidate will lead planning, triage issues with Engineering, and help customers adopt new features while maintaining excellent product knowledge and communication.

Qualifications

Excellent English and grammar.
Strong problem-solving and communication skills.
Experience supporting large Enterprise deployments remotely.
Ability to guide customers on security best practices.

Responsibilities

Act as SME for Bitwarden services and deployments.
Lead technical planning and execution for new deployments at scale.
Advise customers on full-stack security practices.
Collaborate with Engineering to triage bugs and feature requests.
Provide guidance for customer implementations and optimizations.
Represent Bitwarden at meetings and industry events when needed.

Skills

SME

Enterprise deployments

Customer engagement

Remote work

Troubleshooting

Documentation

Tools

Docker

Kubernetes

Podman

NFS

SMB/CIFS

Bash

PowerShell

Active Directory

LDAP

Google Workspace

Azure Entra ID

Jumpcloud

Cloudflare

Okta

GCP/AWS/Azure

GitHub

NGINX

SQL

TCP/IP

DNS

HTTP

SMTP

SAML/OpenID Connect

TLS/SSL PKI

Job description

The candidate will lead planning, triage issues with Engineering, and help customers adopt new features while maintaining excellent product knowledge and communication.

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