Senior Technical Support Engineer (Remote UK)

Cloudsmith Ltd; United Kingdom; Remote; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Equity

Health, dental, and vision insurance

Generous annual leave

Professional development budget

Job summary

Cloudsmith Ltd seeks a Senior Technical Support Engineer to solve complex customer challenges, mentor a growing team, and help shape our artifact management platform. The role focuses on troubleshooting, third‑party integrations, and building a robust knowledge base.

You will work with customers across time zones, contribute to API/CLI/webhook integrations, and advocate for customers within product teams while maintaining high standards of technical excellence.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years in Technical Product Support, a similar role, or a background in software development.
• Strong application programming experience, proficient in Java, Python, or JavaScript languages.
• Knowledge of software packaging and distribution concepts and tools.
• Excellent problem-solving and troubleshooting skills.
• An enthusiastic and effective communicator: you should be able to appeal to and communicate with both technical and non-technical listeners alike.
• Ability to work independently and as part of a team.
• Willingness to participate in an on-call rota supporting customers across multiple time zones.

Responsibilities

• Technical Support: Provide top-notch technical support to our customers, assisting them with product-related issues, inquiries, or challenges.
• Problem Solving: Diagnose and troubleshoot technical issues, replicating them in local environments and collaborating with customers to identify root cause and provide solutions.
• Documentation: Create and maintain detailed documentation, including knowledge base articles and FAQs, to assist customers in resolving common issues independently.
• Software Expertise: Leverage expertise in application programming to build and maintain third party integrations like Terraform, GitHub Actions, CircleCI etc.
• Customer Advocacy: Act as a customer advocate within the company, sharing feedback and insights with the product team to improve offerings.

Skills

Java

Python

JavaScript

Troubleshooting

Communication

Teamwork

On-call

Education

Bachelor's degree in Computer Science or related field

Tools

Terraform

GitHub Actions

CircleCI

Kubernetes

Docker

Job description

Cloudsmith Ltd seeks a Senior Technical Support Engineer to solve complex customer challenges, mentor a growing team, and help shape our artifact management platform. The role focuses on troubleshooting, third‑party integrations, and building a robust knowledge base.

You will work with customers across time zones, contribute to API/CLI/webhook integrations, and advocate for customers within product teams while maintaining high standards of technical excellence.