Senior HVAC Technical Support Engineer

Trane Technologies plc; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Trane Technologies plc is seeking an on-site Technical Support professional to deliver advanced assistance for ICS Cool Energy equipment, systems, and applications. You will diagnose complex issues in cooling, heating, refrigeration, and temperature control, supporting service engineers, sales teams, and customers with expert guidance.

The role emphasizes escalation handling, data review, and collaboration with engineering and operations to resolve recurring problems, optimize systems, and

Qualifications

• Significant experience in technical support, field service, or engineering support within HVAC, cooling, refrigeration, or temperature control industries.
• Strong understanding of chiller systems, refrigeration principles, fluid cooling systems, and related controls.
• Experience troubleshooting electrical, mechanical, and control-related issues in industrial or commercial equipment.
• Ability to interpret technical drawings, wiring diagrams, P&IDs, and service documentation.

Responsibilities

• Provide advanced technical support for ICS Cool Energy equipment, systems, and applications.
• Diagnose and resolve complex technical issues related to cooling, heating, refrigeration, and temperature control systems.
• Support service engineers, sales teams, and customers with product troubleshooting and technical guidance.
• Act as an escalation point for high-priority or technically challenging service cases.
• Review system performance data, fault logs, and service reports to identify root causes and recommend corrective actions.
• Collaborate with engineering, operations, and service teams to resolve recurring product or field issues.
• Assist in commissioning support, maintenance planning, and system optimization recommendations.
• Develop and maintain technical documentation, troubleshooting guides, service bulletins, and knowledge base materials.
• Deliver technical training and product support to internal teams and, where appropriate, to customers.
• Support continuous improvement initiatives focused on reliability, service response, and technical capability.
• Ensure all work is carried out in alignment with company procedures, quality standards, and health and safety requirements.
• Provide input on product performance, customer feedback, and field trends to help improve service and product offerings.

Skills

Technical support

Field service

Engineering support

HVAC

Refrigeration

Electrical troubleshooting

Communication

Tools

CRM software

Microsoft Office

Job description

Trane Technologies plc is seeking an on-site Technical Support professional to deliver advanced assistance for ICS Cool Energy equipment, systems, and applications. You will diagnose complex issues in cooling, heating, refrigeration, and temperature control, supporting service engineers, sales teams, and customers with expert guidance.

The role emphasizes escalation handling, data review, and collaboration with engineering and operations to resolve recurring problems, optimize systems, and