Technical Support Engineer

Trane Italia; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Trane Technologies plc is seeking an on-site Technical Support professional to deliver advanced assistance for ICS Cool Energy equipment, systems, and applications. You will diagnose complex issues in cooling, heating, refrigeration, and temperature control, supporting service engineers, sales teams, and customers with expert guidance.

The role emphasizes escalation handling, data review, and collaboration with engineering and operations to resolve recurring problems, optimize systems, and

Qualifications

• Significant experience in technical support, field service, or engineering support within HVAC, cooling, refrigeration, or temperature control industries.
• Strong understanding of chiller systems, refrigeration principles, fluid cooling systems, and related controls.
• Experience troubleshooting electrical, mechanical, and control-related issues in industrial or commercial equipment.
• Ability to interpret technical drawings, wiring diagrams, P&IDs, and service documentation.

Responsibilities

• Provide advanced technical support for ICS Cool Energy equipment, systems, and applications.
• Diagnose and resolve complex technical issues related to cooling, heating, refrigeration, and temperature control systems.
• Support service engineers, sales teams, and customers with product troubleshooting and technical guidance.
• Act as an escalation point for high-priority or technically challenging service cases.
• Review system performance data, fault logs, and service reports to identify root causes and recommend corrective actions.
• Collaborate with engineering, operations, and service teams to resolve recurring product or field issues.
• Assist in commissioning support, maintenance planning, and system optimization recommendations.
• Develop and maintain technical documentation, troubleshooting guides, service bulletins, and knowledge base materials.
• Deliver technical training and product support to internal teams and, where appropriate, to customers.
• Support continuous improvement initiatives focused on reliability, service response, and technical capability.
• Ensure all work is carried out in alignment with company procedures, quality standards, and health and safety requirements.
• Provide input on product performance, customer feedback, and field trends to help improve service and product offerings.

Skills

Technical support

Field service

Engineering support

HVAC

Refrigeration

Electrical troubleshooting

Communication

Tools

CRM software

Microsoft Office

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

Key Responsibilities

• Provide advanced technical support for ICS Cool Energy equipment, systems, and applications.
• Diagnose and resolve complex technical issues related to cooling, heating, refrigeration, and temperature control systems.
• Support service engineers, sales teams, and customers with product troubleshooting and technical guidance.
• Act as an escalation point for high-priority or technically challenging service cases.
• Review system performance data, fault logs, and service reports to identify root causes and recommend corrective actions.
• Collaborate with engineering, operations, and service teams to resolve recurring product or field issues.
• Assist in commissioning support, maintenance planning, and system optimization recommendations.
• Develop and maintain technical documentation, troubleshooting guides, service bulletins, and knowledge base materials.
• Deliver technical training and product support to internal teams and, where appropriate, to customers.
• Support continuous improvement initiatives focused on reliability, service response, and technical capability.
• Ensure all work is carried out in alignment with company procedures, quality standards, and health and safety requirements.
• Provide input on product performance, customer feedback, and field trends to help improve service and product offerings.

Required Qualifications

• Significant experience in technical support, field service, or engineering support within HVAC, cooling, refrigeration, or temperature control industries.
• Strong understanding of chiller systems, refrigeration principles, fluid cooling systems, and related controls.
• Experience troubleshooting electrical, mechanical, and control-related issues in industrial or commercial equipment.
• Ability to interpret technical drawings, wiring diagrams, P&IDs, and service documentation.
• Strong analytical and problem-solving skills with a structured approach to fault diagnosis.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work effectively across cross-functional teams.
• Proficiency with service reporting systems, CRM/service management tools, and Microsoft Office applications.

Preferred Qualifications

• Experience supporting rental cooling equipment, process cooling systems, or temporary temperature control solutions.
• Familiarity with remote monitoring, telemetry, or connected service technologies.
• Knowledge of customer applications in industrial, manufacturing, pharmaceutical, food and beverage, or commercial environments.
• Professional certifications related to HVAC, refrigeration handling, or technical service.
• Experience mentoring junior engineers or support team members.

Key Competencies

• Technical expertise
• Customer focus
• Root cause analysis
• Problem solving
• Collaboration
• Communication
• Accountability
• Continuous improvement
• Safety awareness
• Decision making

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.