Controls Technician - Birmingham and West Midlands - Trane UK

Trane Technologies; Highgate; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Company van

Pension

Healthcare

Life insurance

Wellbeing platforms

Job summary

Trane Technologies plc is seeking a Customer and Technical specialist to commission, program, and service direct digital control systems on client sites. You will troubleshoot and verify system operations, document tests, and close out projects while maintaining strong customer satisfaction.

You will work closely with Service, Sales, and Operations teams, sharing insights, generating reports, and upholding safety and asset integrity. A UK driver’s license and right to work are required.

Qualifications

• Experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal and communication skills.
• Able to cover standby, call outs, travel including weekends and bank holidays.

Responsibilities

• Responsible for commissioning, programming, setting up graphics, communications link, end to end testing, troubleshooting, and servicing on assigned projects.
• Documenting point to point verification, sequence of operations validation and job close out requirements.
• Represents the company as the direct customer contact responsible for servicing products and equipment on assigned projects.
• Maintains and enhances knowledge on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.
• Uses software and technology, along with hand-tools, to diagnose and repair units within systems.
• Collaborates with Service desk, Sales, and Operations Team to share customer insights.
• Generates regular reports on completed invoiced work orders.
• Fosters strong customer relationships through exceptional service.
• Communicates & coordinates with local field service reps, regions service leaders, senior technicians, and customers on updates.
• Enforces safety standards and maintains asset security by recording use and conditions.

Skills

Customer service

Communication

Problem solving

Teamwork

Analytical thinking

Tools

MS Office

Diagnostic software

Apps

Job description

Customer and Technical:

• Responsible for commissioning, programming, setting up graphics, communications link, end to end testing, troubleshooting, and servicing on assigned projects.
• Documenting point to point verification, sequence of operations validation and job close out requirements.
• Represents the company as the direct customer contact responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing, and repairing equipment and systems at customer's location.
• Maintains and enhances knowledge on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.
• Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units within systems.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communicates & coordinates with local field service representatives, regions service leaders and senior technicians, and customers on updates and to drive continuous improvement.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
  Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
• Effective communication skills
• Analytical thinking and problem-solving abilities.
• Proficiency in using, Apps, diagnostic software, and MS Office Suite.
• Knowledge of manufacturing industry an advantage
• People and communication skills with a positive mindset
• Able to work with minimal supervision & a good team player.
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays with travel and overnight stays to meet the customer needs.
• Proficient in using Microsoft Office Suite.
• UK Drivers license as a company vehicle will be allocated
• Right to Work status confirmed for Country of application.
  Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies (https://www.tranetechnologies.com/) , and through our businesses including Trane® (http://www.trane.com/index.html) and Thermo King (http://www.thermoking.com/na/en.html) , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Company van
• A fast-paced working environment
• An excellent working culture and community
• A structured induction plan with continued learning and development.
• A key role where you can make a direct contribution to our business.
• Opportunity to access technical support, training on newest technology and comprehensive career paths with opportunity for growth.

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.