Senior HR Shared Services Leader: Transformation & Data

Forward Role; England; On-site; GBP 70,000 - 100,000; Full time

Job summary

Forward Role, partnering with a large organisation, seeks a Senior HR Shared Services Manager to lead a high-performing HR Services function. You will shape service delivery, optimise systems and processes, and support the wider people strategy.

Reporting to the Head of HR Shared Services, you will drive operational excellence across the employee lifecycle, governance and data reporting, and build strong partnerships with senior stakeholders to enable strategic outcomes.

Qualifications

• Significant experience leading HR Operations, HR Services or Shared Services teams.
• Strong knowledge of UK employment law, HR processes and GDPR requirements.
• Experience improving HR operating models, processes and controls.
• A track record of delivering change, transformation and automation initiatives.
• Strong HR systems and data reporting expertise.
• Excellent stakeholder engagement, leadership and influencing skills.

Responsibilities

• Leading, motivating and developing a team of HR Shared Services professionals to deliver a best-in-class service.
• Driving continuous improvement, automation and service transformation initiatives.
• Ensuring robust governance, compliance and risk management across HR operations.
• Optimising HR systems, data integrity and reporting capabilities to support business decision‑making.
• Building strong relationships across HR and the wider business, acting as a trusted partner to senior stakeholders.
• Using data and insight to drive performance, influence decision‑making and improve colleague experience.

Skills

HR Operations Leadership

Shared Services Management

UK Employment Law

GDPR & Data Protection

Process Improvement

Automation Initiatives

Stakeholder Engagement

Data Reporting & Analytics

People Leadership

Job description

Forward Role, partnering with a large organisation, seeks a Senior HR Shared Services Manager to lead a high-performing HR Services function. You will shape service delivery, optimise systems and processes, and support the wider people strategy.

Reporting to the Head of HR Shared Services, you will drive operational excellence across the employee lifecycle, governance and data reporting, and build strong partnerships with senior stakeholders to enable strategic outcomes.