HR Shared Services Lead

Executive Network Group; Coalville; Hybrid; GBP 80.000 - 90.000; Vollzeit

Zusammenfassung

Executive Network Group in Leicester is seeking an experienced HR Shared Services/HR Operations Lead for an interim role to steer payroll and back-office HR during a period of transition. The role sits within a high-visibility environment and reports to the HR Director, with a hybrid working pattern (3 days on-site / 2 days remote).

You will lead day-to-day HR Shared Services and Payroll, ensure compliance across the payroll function, and drive improvements in SLAs, data reporting and governance

Qualifikationen

• Proven leadership in HR Shared Services or HR Operations within complex multi-site environments.
• Strong payroll knowledge and ability to challenge processes and suppliers.
• Executive presence to work with the HR Director and senior stakeholders.
• Experience mapping processes, SLAs, and improving efficiency with HR systems.

Aufgaben

• Lead day-to-day HR Shared Services and Payroll operations.
• Provide payroll oversight and challenge compliance with internal and external stakeholders.
• Define and refine SLAs and controls to improve service delivery.
• Translate payroll findings into actionable operational steps with the Payroll Consultant.
• Oversee systems, data and reporting to create executive dashboards.
• Support onboarding for major new contract wins and growth.

Kenntnisse

HR Leadership

Payroll Knowledge

Stakeholder Influence

Process Improvement

Change Agility

Tools

HR Systems

Ticketing Tools

Reporting Tools

Jobbeschreibung

HR Shared Services Lead - Interim

Salary: £80,000 - £90,000 pa

Location: Leicester Hybrid (3 Days On-Site / 2 Days Remote)

Contract Type: FTC 12 Months

The Opportunity

A high-profile interim leadership opportunity has arisen for an experienced HR Shared Services / HR Operations Leadto join a leading global logistics and supply chain business. Reporting directly to the HR Director and sitting within the Senior HR Leadership Team, you will provide operational leadership, stability, and oversight across HR Shared Services and Payroll during a period of transition and growth.

This is a hands-on, high-visibility role designed for an interim professional who can hit the ground running, gain an immediate grasp of operational details, and drive performance across back-office People functions.

Key Responsibilities

• Operational Leadership & Service Delivery: Lead day-to-day HR Shared Services and Payroll operations, working closely with the Shared Services Manager and Payroll Manager.
• Payroll Oversight & Assurance: A key part to this role, provide strong directional oversight across the payroll team. You will act as an informed sounding board and challenge internal stakeholders and third-party suppliers on key compliance topics.
• Process Improvement & SLA Frameworks: Benchmark performance, establish robust controls, and refine SLAs to build team resilience and ensure high-quality service delivery.
• Transformational Actioning: Partner with the Payroll Consultant to review findings from a planned payroll diagnostic and translate strategic blueprint recommendations into clear, actionable operational steps.
• Systems, Data & Reporting: Oversee the system/integration landscape and collaborate with a dedicated Data Lead to enhance reporting, metrics, and actionable executive dashboards.
• Business Growth & Contract Mobilisation: Support back-office implementation and onboarding readiness for major new contract wins in the business pipeline.

Candidate Profile

• Proven HRSS Leadership: Extensive experience leading HR Shared Services, HR Operations, or People Services within complex, multi-site, or matrixed operational environments (e.g., Logistics, Supply Chain, Manufacturing, Retail, or FMCG).
• Credible Payroll Knowledge: Strong practical understanding of payroll operations, integrations, and compliance, capable of challenging processes and suppliers.
• Stakeholder Influence: Executive presence and confidence to work directly alongside the HR Director, constructively challenging existing setups to drive improvement.
• Continuous Improvement Focus: Proven track record in mapping processes, embedding SLAs, and driving efficiency through ticketing tools and HR systems.
• Change Agility: Adaptable, hands-on, and accustomed to stepping into fast-moving environments to provide immediate continuity and strategic oversight.