Senior Housing Officer - Manage Caseloads & Resident Support

Insight Executive Group; Luton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Mileage allowance

Job summary

Insight Executive Group in Luton is seeking an experienced Housing Officer to join a housing association team on a temporary basis. The role involves managing a caseload of properties and tenants, providing practical housing support, and ensuring compliance with tenancy legislation.

The position is hybrid in Luton and requires travel between properties with mileage reimbursed. You will work to prevent homelessness, respond to tenancy breaches, and coordinate with internal teams and external

Qualifications

• Experience in social housing, local authority or housing association environment is preferred.
• Ability to manage a varied caseload and work independently within a team.
• Strong knowledge of tenancy management and housing legislation.

Responsibilities

• Manage a designated patch of properties and tenancies.
• Provide advice and support to tenants on housing matters.
• Deal with tenancy breaches, ASB, and rent arrears.
• Carry out tenancy visits, inspections, and estate management activities.
• Liaise with tenants, contractors and external agencies; safeguard referrals where needed.
• Maintain accurate case records and take enforcement actions when required.

Skills

Housing management

Tenant liaison

Communication skills

Organisational skills

Problem solving

Customer focus

Job description

Insight Executive Group in Luton is seeking an experienced Housing Officer to join a housing association team on a temporary basis. The role involves managing a caseload of properties and tenants, providing practical housing support, and ensuring compliance with tenancy legislation.

The position is hybrid in Luton and requires travel between properties with mileage reimbursed. You will work to prevent homelessness, respond to tenancy breaches, and coordinate with internal teams and external