Housing Officer — Supported Living & Resident Care

Together Housing Group; Rochdale; On-site; GBP 33,000 - 34,000; Part time

Job summary

Together Housing Group is seeking a Housing Officer to deliver a high-quality, customer-focused housing management service across our sheltered and supported housing schemes. You will manage lettings, allocations, tenancy matters, repairs, compliance, service charges and resident engagement to create safe, thriving environments.

You’ll work with residents, care and support providers, commissioners and internal teams to join up services and respond to individual needs.

Qualifications

• Experience delivering a wide range of housing management services including lettings, allocations, voids and tenancy management.
• Experience working in supported or sheltered housing with understanding of residents’ needs.
• Experience dealing with tenancy breaches, antisocial behaviour, safeguarding, service charges and other housing management issues.
• Experience involving and engaging customers and stakeholders in service delivery.

Responsibilities

• Deliver an efficient, customer-focused housing management service across sheltered and supported housing schemes.
• Work with Lettings and Property Services teams to manage voids and lettings effectively and achieve performance targets.
• Coordinate nominations, assessments and allocations with care and support providers and commissioners.
• Undertake accompanied viewings and tenancy sign-ups, ensuring homes are let appropriately and within agreed timescales.
• Support new supported housing developments by coordinating enquiries, nominations, allocations and lettings as schemes come into management.
• Carry out regular scheme inspections and health and safety and compliance checks to help ensure residents have a safe and secure environment.
• Coordinate repairs and maintenance and identify planned investment requirements.
• Provide advice and support to residents on tenancy matters, taking account of their individual circumstances and support needs.
• Manage tenancy changes, including mutual exchanges, transfer requests, improvements and adjustments.
• Deal with tenancy breaches and antisocial behaviour, working with specialist teams and care and support providers where appropriate.
• Monitor the quality and performance of cleaning, caretaking, estate services and other providers, ensuring agreed standards and contractual requirements are met.
• Maintain effective management agreements, service level agreements and partnership arrangements.
• Regularly engage with residents and stakeholders, ensuring their views, diversity and individual needs are considered in service delivery.
• Contribute to scheme appraisals, sustainability assessments, service reviews and continuous improvement initiatives.
• Maintain accurate tenancy records and contribute to reports, enquiries and correspondence.
• Work collaboratively with internal teams and external partners to deliver joined-up services and positive outcomes for residents.

Skills

Housing management

Lettings & allocations

Tenancy management

Voids management

Health & safety compliance

Stakeholder engagement

Interpersonal skills

Communication skills

Driving licence

Job description

Together Housing Group is seeking a Housing Officer to deliver a high-quality, customer-focused housing management service across our sheltered and supported housing schemes. You will manage lettings, allocations, tenancy matters, repairs, compliance, service charges and resident engagement to create safe, thriving environments.

You’ll work with residents, care and support providers, commissioners and internal teams to join up services and respond to individual needs.