Housing & Tenancy Solutions Lead

Insight; Luton; On-site; GBP 25,000 - 36,000; Full time

Job summary

Insight is seeking a Housing Officer to manage a caseload of properties and tenants, ensuring compliance with legislation and policies. You will provide advice, carry out visits, and coordinate with partners to resolve tenancy issues.

The role requires experience in housing management, strong communication skills, and the ability to handle complex cases while maintaining high service standards for vulnerable residents.

Qualifications

• Experience working as a Housing Officer or in a similar housing management role.
• Good knowledge of tenancy management and housing legislation.
• Experience dealing with anti-social behaviour, tenancy breaches and rent arrears.
• Excellent communication and interpersonal skills.
• Ability to manage a varied caseload effectively.
• Experience working with vulnerable residents and complex cases.

Responsibilities

• Managing a designated patch of properties and tenancies.
• Providing advice and support to tenants on a range of housing matters.
• Dealing with tenancy breaches, anti-social behaviour and other tenancy management issues.
• Carrying out tenancy visits, inspections and estate management activities.
• Taking appropriate action in relation to rent arrears and tenancy enforcement.
• Working closely with tenants to prevent tenancy failure and homelessness.
• Investigating complaints and responding to customer enquiries.
• Liaising with internal teams, contractors and external agencies.
• Identifying safeguarding concerns and making appropriate referrals.
• Maintaining accurate and up-to-date case records.
• Taking appropriate enforcement action where required.
• Supporting vulnerable tenants and working with partner agencies to achieve positive outcomes.

Skills

Housing policy knowledge

Tenant relations

Communication skills

Case management

Problem solving

Organisational skills

Job description

Insight is seeking a Housing Officer to manage a caseload of properties and tenants, ensuring compliance with legislation and policies. You will provide advice, carry out visits, and coordinate with partners to resolve tenancy issues.

The role requires experience in housing management, strong communication skills, and the ability to handle complex cases while maintaining high service standards for vulnerable residents.