Senior Host: Guest Experience & Reservations Lead

Nomadhotel; Greater London; Sur place; GBP 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

£750 Refer a Friend Scheme

50% Employee discount in F&B outlets

Pension Scheme

Complimentary family meal and quality-

Growing team with great training and

Straight shifts

Paid break and annual leave

Good work/life balance

Hotel discount

Hilton discount

Your birthday off (paid) after one?

Great hotel discounts in all Hilton

Private Health Care

Guest Experience Stay

Wagestream

£20 Uber ride when finishing after 1am

Résumé du poste

NoMad London is seeking a Senior Host to guide guests through our dining spaces, with in-depth knowledge of all venues, menus and our cocktail programme. You will aid in managing table turns and guest requests, and you’ll communicate clearly with Host Supervisor, servers and kitchen to ensure every guest is seated on time.

This role offers a generous perks package including £750 Refer a Friend, 50% F&B employee discount, pension, private health care, a birthday off after one year, and strong

Qualifications

• In-depth knowledge of OpenTable reservations system.
• Ability to guide guests and maintain flow of service.
• Professional demeanor and adherence to company policies.

Responsabilités

• Full and comprehensive knowledge of the OpenTable reservations system
• In-depth knowledge of each outlet within the venue including table capacities, procedures, and team dynamics
• Comprehensive understanding of both the company and the building’s history
• 100-level knowledge of all beverage menus
• 100-level knowledge of all food menus
• Be the face of the outlet by greeting and leading the guests to their appropriate table or bar seating.
• Facilitating all guest requests where possible and finding the 'yes' where not possible.
• Aiding and assisting the Guest Relations team with any requests made by the guest and ensuring effective communication cross all departments.

Connaissances

OpenTable reservations system

Professional demeanor

Guest interaction

Outils

OpenTable

Description du poste

NoMad London is seeking a Senior Host to guide guests through our dining spaces, with in-depth knowledge of all venues, menus and our cocktail programme. You will aid in managing table turns and guest requests, and you’ll communicate clearly with Host Supervisor, servers and kitchen to ensure every guest is seated on time.

This role offers a generous perks package including £750 Refer a Friend, 50% F&B employee discount, pension, private health care, a birthday off after one year, and strong