Hotel Concierge

The NoMad Hotel London; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Refer a Friend scheme

F&B discount 50%

Pension scheme

Family meal on duty

Training and progression

Paid breaks and leave

Work-life balance

Birthday off after 1 year

Hotel discount

Private health care

Wagestream

Experience Stay breakfast

Sick leave

Additional holiday

Job summary

The NoMad Hotel London is seeking an enthusiastic Concierge to join our Front of House team, reporting to the Head of Guest Relations. You will deliver personal, friendly service, anticipate guest needs and create a homely, elegant atmosphere in a sophisticated setting.

Responsibilities include supporting the Head Concierge, guiding a team of concierges, doormen and porters, and maintaining impeccable service standards while building lasting guest relationships and brand partnerships.

Qualifications

• Previous Concierge experience in a property.
• Proactive approach with a self-driven attitude.
• Excellent communication with strong customer service ethos.
• Leadership and delegation to build/train a team and meet business objectives.
• Knowledge of London-area restaurants, tours, theatres and activities.
• Full, clean driving license.
• Knowledge of Alice and Opera would be advantageous.

Responsibilities

• Assist the Head Concierge with day-to-day tasks.
• Supervise and support other concierge associates, Doorman and Luggage Porters.
• Develop and train the team to deliver excellent guest service and feedback.
• Maintain exceptional service standards with attention to detail and ownership of guest requests.
• Keep relationships strong with guests and brand partnerships.

Skills

Concierge experience

Customer service

Leadership & delegation

Communication skills

Proactive attitude

London knowledge (restaurants, tours,

Driving license

Alice knowledge

Opera knowledge

Tools

Alice

Opera

Job description

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

About The Role

We are looking for an enthusiastic & passionate Concierge to join our Front of House team reporting directly to the Head of Guest Relations.

The Concierge will play a key role in delivering a personal and friendly service, whilst anticipating guest needs and creating a homely ambiance in a sophisticated environment to achieve an elegant and comfortable experience.

Expectations

• Assist the Head Concierge with day-to-day tasks
• Supervise and support the other concierge associates, Doorman and Luggage Porters
• Develop and train the team to be able to deliver their job brilliantly so that we ensure great feedback from guests
• Manage exceptional service standards with attention to detail and taking ownership of guest requests and following them through to successful completion
• Keep relationships active and strong with our guests and brand partnerships.

Ideal Candidate

• Previous Concierge experience in a property
• A proactive approach with a self-driven attitude
• Communication is what keeps our departments running perfectly. You will have great communication skills with a strong customer service ethic.
• Great people, leadership, and delegation skills to help build, train, and maintain a team of employees, driving them towards the objectives of the business
• Knowledge of London such restaurants, tours, theatre, exhibitions, activities to do,...etc.
• A full, clean driving license
• A good knowledge of Alice and Opera would be advantageous, although not essential

What We Offer

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Private Health Care
• Wagestream
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.