Head Host & Guest Experience Leader

Ennismore; Greater London; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary including TRONC

Up to 28 days holidays incl. bank hols

Medicash plan for wellbeing

Staff meals during shifts

Job summary

Ennismore Restaurants Limited is seeking a Head Host to join our venues in London. You will shape the guest journey, lead a team of hosts, and ensure every guest feels like a regular.

Your role centers on delivering superb hospitality and coordinating with managers and chefs to uphold our high standards. Bring 2+ years in a similar role, a passion for guest experience, and strong CRM/table management skills.

Qualifications

• A shining personality with passion for hospitality and guest experience.
• 2+ years’ experience in a similar hospitality Host/Front of House/Maître’D role in a busy environment.
• Experience using CRM bookings systems and table management.
• Exceptional attention to detail, able to juggle many tasks in a fast-paced setting.
• Willing to be themselves, not interchangeable or overly formal.
• Open to doing things differently and having fun as part of a team.

Responsibilities

• Enhance guest experience by recognizing and delighting guests throughout the team.
• Lead the hosts by example, keep the team motivated and empowered.
• Maintain CRM bookings data up to date and manage restaurant bookings across days and weeks.
• Collaborate with Restaurant General Managers and Head Chefs to deliver consistently excellent experiences.

Skills

Hospitality management

Guest experience focus

Team leadership

CRM experience

Tools

CRM bookings system

Job description

Ennismore Restaurants Limited is seeking a Head Host to join our venues in London. You will shape the guest journey, lead a team of hosts, and ensure every guest feels like a regular.

Your role centers on delivering superb hospitality and coordinating with managers and chefs to uphold our high standards. Bring 2+ years in a similar role, a passion for guest experience, and strong CRM/table management skills.