Luxury Hotel Concierge | Train & Elevate Guest Experiences

Nomadhotel; Greater London; Sur place; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Refer a Friend Scheme

Employee discount in F&B outlets

Pension Scheme

Private Health Care

Birthdays off

Résumé du poste

NoMad London is seeking an enthusiastic Concierge to join our Front of House team, reporting to the Head of Guest Relations. You will deliver personal, friendly service, anticipating guest needs and creating a warm, sophisticated ambience for an elegant experience.

Ideal candidates have Concierge experience, a proactive attitude, excellent communication and leadership skills, and a strong knowledge of London’s dining, theatre and entertainment scene. A clean driving licence is preferred.

Qualifications

• Previous Concierge experience in a property.
• Strong customer service ethic with a proactive attitude.
• Excellent communication and leadership skills.
• Knowledge of London restaurants, tours, theatres and activities.
• Full, clean driving license.

Responsabilités

• Assist the Head Concierge with day-to-day tasks.
• Supervise and support other concierge associates, Doorman and Luggage Porters.
• Develop and train the team to deliver high-quality guest service.
• Manage exceptional service standards and guest requests through to completion.
• Maintain relationships with guests and brand partnerships.

Connaissances

Concierge experience

Customer service

Leadership

Communication skills

Outils

Alice PMS

Opera PMS

Description du poste

NoMad London is seeking an enthusiastic Concierge to join our Front of House team, reporting to the Head of Guest Relations. You will deliver personal, friendly service, anticipating guest needs and creating a warm, sophisticated ambience for an elegant experience.

Ideal candidates have Concierge experience, a proactive attitude, excellent communication and leadership skills, and a strong knowledge of London’s dining, theatre and entertainment scene. A clean driving licence is preferred.