Senior Hire Desk Controller: Lead Equipment Hire Ops

Lloyds British Group Ltd; Basildon; Hybrid; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Employee assistance programme

Training, development and progression

Job summary

Speedy Hire, the UK’s leading provider of tools, equipment and support services, is seeking an experienced Senior Hire Desk Controller to join our Basildon team. You’ll manage hire enquiries, bookings, extensions and off-hires, ensuring an efficient, professional service and strong customer relationships.

You’ll support the desk, guide colleagues, coordinate with depots, transport and operations, and help maximise revenue while maintaining high service levels.

Qualifications

• Previous experience in a Hire Desk Controller or similar customer-facing role.
• Experience in plant, tool or equipment hire is beneficial.
• Excellent customer service and communication skills.
• Strong organisational skills and ability to manage competing priorities.
• Good commercial awareness and understanding of hire processes.
• Confidence in guiding colleagues and sharing knowledge.

Responsibilities

• Manage customer hire enquiries, bookings, extensions and off-hires.
• Support day-to-day run of the hire desk and meet customer requirements.
• Guide and support Hire Desk Controllers, sharing best practice.
• Build relationships with customers and internal stakeholders.
• Process hire orders, quotations and documentation accurately.
• Coordinate with depots, transport and operations for equipment availability.

Skills

Customer service

Communication

Organisational skills

IT skills

Hire management

Problem solving

Tools

Hire management software

Job description

Speedy Hire, the UK’s leading provider of tools, equipment and support services, is seeking an experienced Senior Hire Desk Controller to join our Basildon team. You’ll manage hire enquiries, bookings, extensions and off-hires, ensuring an efficient, professional service and strong customer relationships.

You’ll support the desk, guide colleagues, coordinate with depots, transport and operations, and help maximise revenue while maintaining high service levels.