Hire Desk Controller - Customer-Focused Hire Ops (Croydon)

Speedy Hire Plc.; Croydon; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

26 days' annual leave plus bank hols

Life assurance

Pension scheme

Employee assistance programme

Benefits and discount platform

Training and progression opportunities

Supportive team environment

Job summary

Speedy Hire Plc in Croydon is seeking a Hire Desk Controller to join our busy team. You will manage customer hire enquiries, bookings, extensions and off-hires, coordinating with depots to ensure equipment is available and delivered on time.

The role offers a permanent, full-time contract, 37.5 hours per week, Monday to Friday, with a focus on delivering excellent service and building strong customer relationships.

Qualifications

• Previous experience in a customer service, hire desk, sales administration or similar role.
• Excellent communication skills and the confidence to build relationships with customers and colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, positive and solutions-focused approach.
• Good attention to detail and confidence using computer systems.
• Commercial awareness and an understanding of delivering great customer service.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn and develop new skills.
• Experience in plant, tool or equipment hire would be beneficial.

Responsibilities

• Managing customer hire enquiries, bookings, extensions and off-hires.
• Providing excellent customer service by telephone, email and through internal systems.
• Processing hire orders, quotations and associated documentation accurately and efficiently.
• Coordinating equipment availability, deliveries and collections with depots and operations.
• Building and maintaining relationships with customers and internal stakeholders.
• Identifying opportunities to maximise hire revenue and support business growth.
• Resolving customer queries and ensuring issues are dealt with promptly and professionally.
• Maintaining accurate customer records and hire information.
• Supporting the wider team to achieve service levels and targets.
• Ensuring compliance with company procedures and promoting safe working practices.

Skills

Customer service

Communication skills

Organisational skills

Problem solving

Attention to detail

Teamwork

Proactive attitude

Tools

MS Office

Job description

Speedy Hire Plc in Croydon is seeking a Hire Desk Controller to join our busy team. You will manage customer hire enquiries, bookings, extensions and off-hires, coordinating with depots to ensure equipment is available and delivered on time.

The role offers a permanent, full-time contract, 37.5 hours per week, Monday to Friday, with a focus on delivering excellent service and building strong customer relationships.