Hire Desk Controller

Speedy Hire PLC; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

26 days' annual leave

Life assurance

Pension scheme

Employee assistance programme

Employee benefits platform

Training and career progression

Supportive team environment

Job summary

Speedy Hire PLC is seeking a proactive Hire Desk Controller to manage customer enquiries, bookings and orders, coordinating with depots to ensure timely delivery and collection of equipment. You will build strong relationships with customers and internal teams to maximise hire revenue and deliver excellent service.

The role emphasises teamwork, accuracy and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Previous experience in a customer service, hire desk, sales administration or similar role.
• Excellent communication skills and the confidence to build relationships with customers and colleagues.
• Strong organisational skills and the ability to manage competing priorities.
• A proactive, positive and solutions-focused approach.
• Good attention to detail and confidence using computer systems.
• Commercial awareness and an understanding of the importance of delivering great customer service.
• The ability to work effectively both independently and as part of a team.
• A willingness to learn and develop new skills.

Responsibilities

• Managing customer hire enquiries, bookings, extensions and off-hires.
• Providing excellent customer service by telephone, email and through our internal systems.
• Processing hire orders, quotations and associated documentation accurately and efficiently.
• Coordinating equipment availability, deliveries and collections with depots and operations teams.
• Building and maintaining strong relationships with customers and internal stakeholders.
• Identifying opportunities to maximise hire revenue and support business growth.
• Resolving customer queries and ensuring issues are dealt with promptly and professionally.
• Maintaining accurate customer records and hire information.
• Supporting the wider team to achieve service levels and targets.
• Promoting safe working practices and ensuring compliance with procedures.

Skills

Customer service experience

Excellent communication

Strong organisational skills

Proactive and solutions-focused

Attention to detail

Team player

Tools

CRM software

Job description

As a Hire Desk Controller, you'll play a key role in supporting our customers and ensuring the smooth running of our day-to-day hire operations.

You’ll be responsible for managing hire enquiries, processing orders and working closely with our operational teams to ensure customers receive the right equipment, at the right time, with the excellent service they expect from Speedy.

This is a fantastic opportunity for someone who enjoys working with customers, thrives in a fast-paced environment and wants to develop their career with a leading name in the hire industry.

What You’ll Be Doing

• Managing customer hire enquiries, bookings, extensions and off-hires.
• Providing excellent customer service by telephone, email and through our internal systems.
• Processing hire orders, quotations and associated documentation accurately and efficiently.
• Working closely with depots and operational teams to coordinate equipment availability, deliveries and collections.
• Building and maintaining strong relationships with customers and internal stakeholders.
• Identifying opportunities to maximise hire revenue and support business growth.
• Resolving customer queries and ensuring issues are dealt with promptly and professionally.
• Maintaining accurate customer records and hire information.
• Supporting the wider team to achieve service levels and operational targets.
• Ensuring compliance with company procedures and promoting safe working practices.

Previous experience in a customer service, hire desk, sales administration or similar role.

Excellent communication skills and the confidence to build relationships with customers and colleagues.

Strong organisational skills and the ability to manage competing priorities.

A proactive, positive and solutions-focused approach.

Good attention to detail and confidence using computer systems.

Commercial awareness and an understanding of the importance of delivering great customer service.

The ability to work effectively both independently and as part of a team.

A willingness to learn and develop new skills.

Experience within the plant, tool or equipment hire industry would be beneficial, but isn't essential. We’re just as interested in your attitude, transferable skills and willingness to learn.

About Speedy Hire

Speedy Hire is the UK's leading provider of tools, specialist equipment and support services, with a reputation for delivering exceptional customer service.

At Speedy, we’re proud of our people and the difference they make every day. Whether supporting customers, working with colleagues or finding solutions to challenges, our teams are at the heart of everything we do.

What We Offer

• Competitive salary
• 26 days' annual leave plus bank holidays
• Life assurance
• Pension scheme
• Employee assistance programme
• Access to our employee benefits and discount platform
• Training, development and career progression opportunities
• A supportive team environment where your contribution is valued

Join Team Speedy!

If you're passionate about customer service, enjoy working in a busy environment and want to be part of a business where you can make a real difference, we'd love to hear from you.

Whether you're an experienced Hire Desk Controller or looking to bring your customer service skills into the hire industry, this could be the opportunity for you.

Speedy Hire is an equal opportunities employer. We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.

Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.