Senior Hire Desk Controller — Drive Service Excellence

Speedy Hire Plc.; Basildon; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

26 days leave

Life assurance

Pension scheme

Employee assistance programme

Discount platform

Training & progression

Supportive team environment

Job summary

Speedy Hire Basildon is seeking a Senior Hire Desk Controller to lead a busy hire desk, manage customer enquiries and coordinate with depots and transport teams. You will guide junior Hire Desk Controllers, ensure accurate documentation, and drive service levels while maximising equipment utilization.

The role requires proven experience in hire desk operations, strong customer service and IT skills, and the ability to work in a fast-paced environment.

Qualifications

• Experience in a customer-facing operational role within hire/equipment sectors.
• Excellent customer service and communication skills.
• Strong organisational skills with ability to prioritise and multi-task.
• Proficient IT skills and experience using hire management systems.

Responsibilities

• Manage customer hire enquiries, bookings, extensions and off-hires for an efficient service.
• Support day-to-day running of the hire desk and ensure customer requirements are met.
• Provide guidance to Hire Desk Controllers and share knowledge.
• Build and maintain relationships with customers and internal teams.
• Process hire orders and related documentation accurately.

Skills

Customer service

Organisational skills

Communication skills

IT skills

Problem solving

Tools

Hire management systems

Job description

Speedy Hire Basildon is seeking a Senior Hire Desk Controller to lead a busy hire desk, manage customer enquiries and coordinate with depots and transport teams. You will guide junior Hire Desk Controllers, ensure accurate documentation, and drive service levels while maximising equipment utilization.

The role requires proven experience in hire desk operations, strong customer service and IT skills, and the ability to work in a fast-paced environment.