Senior Funeral Director — Lead Compassionate Services

Life Services Group; Liverpool; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus £300–£500

Life assurance at 2x salary

Pension 4% matched

Free on-site parking

Job summary

Howard Jenkins Funeral Directors is seeking a Senior Funeral Director to lead a compassionate team, oversee complex funeral arrangements, and ensure services reflect clients’ wishes with dignity, care and professionalism. You will spend the majority of time delivering services, while guiding branch operations, recruiting and developing staff, and building strong local partnerships to support families.

This role includes on-call duties, a focus on quality, compliance and community presence, and

Qualifications

• Proven ability to lead a funeral team with empathy and professionalism.
• Ability to manage complex funeral arrangements and ensure client satisfaction.
• Strong regard for compliance, records, and regulatory requirements.

Responsibilities

• Deliver complex funeral arrangements with professionalism, reflecting client wishes.
• Oversee branch standards and ensure high-quality care of the deceased.
• Participate in an on-call rota (nights/weekends) to support families.
• Lead recruitment, onboarding and performance reviews.
• Ensure back-of-house teams have clear responsibilities and scheduling.
• Support the Cluster Manager in audits and compliance processes.
• Identify service gaps and drive improvements.

Skills

Team leadership

Empathy

Client focus

Independent working

On-call availability

Job description

Howard Jenkins Funeral Directors is seeking a Senior Funeral Director to lead a compassionate team, oversee complex funeral arrangements, and ensure services reflect clients’ wishes with dignity, care and professionalism. You will spend the majority of time delivering services, while guiding branch operations, recruiting and developing staff, and building strong local partnerships to support families.

This role includes on-call duties, a focus on quality, compliance and community presence, and