Senior Funeral Director – Multi-Branch Leadership

The Crematorium and Memorial Group; Horsham, Crawley, East Grinstead, Boothgate; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Pension with matched contributions

Funeral discounts for family

Free online will with Farewill

Staff discounts

Employee Assistance Programme

Training and development

Long Service Awards

Job summary

The Crematorium and Memorial Group is seeking a Senior Funeral Director to lead complex funeral services across four branches in the West Sussex area, with travel between Horsham, Crawley, East Grinstead and Cookfield. You will guide families with empathy, oversee operations, and support your team to uphold the highest standards.

You’ll spend around 70% delivering funerals and the rest on daily management, with on-call duties and flexible hours.

Qualifications

• Experience leading or managing a team.
• Funeral industry experience is an advantage.
• Experience managing people, recruitment and performance management.
• Strong planning, documentation and compliance skills.
• Resilience and calm under pressure; ability to delegate.
• A full UK driving licence is essential.
• Flexibility to work evenings and weekends, and to take on-call duties.

Responsibilities

• Lead and support funeral services, delivering complex arrangements, running pre-funeral briefings, and observing your team’s arrangements and funerals to keep care standards high.
• Manage and develop your team, through recruitment, onboarding, 1:1s and performance reviews, and by managing rotas, holiday cover and training.
• Care for the people who have died, ensuring they are looked after with timely, respectful, high‑quality care, and that records and legal documents are accurate
• Be on call, sharing the duty phone with your team so families can reach us day or night
• Lead local marketing and community engagement, building relationships with care homes, celebrants and local groups
• Talk with families about funeral plans and the full range of services; ensure staff are trained to discuss options

Skills

Team leadership

Funeral industry experience

People management

Planning and compliance

Resilience under pressure

Full UK driving licence

Flexible hours & on-call

Job description

The Crematorium and Memorial Group is seeking a Senior Funeral Director to lead complex funeral services across four branches in the West Sussex area, with travel between Horsham, Crawley, East Grinstead and Cookfield. You will guide families with empathy, oversee operations, and support your team to uphold the highest standards.

You’ll spend around 70% delivering funerals and the rest on daily management, with on-call duties and flexible hours.