Compassionate Funeral Director — Lead Services

Dignity Group; London Borough of Harrow; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Yearly bonus £300-£500

4% matched pension

Life assurance 2x salary

MyStaffShop discounts

Eyecare support

Flu jab reimbursement

24/7 Employee Assistance Programme

Ongoing training and apprenticeships

Free on-site parking

Job summary

A Spicer & Sons Funeral Directors in Harrow is seeking an experienced Funeral Director to oversee funeral operations and ensure every service is delivered to the highest standard with compassion and professionalism.

You will lead a team, coordinate pre-funeral briefings, manage coffin handling, liaise with families and care teams, and uphold regulatory requirements while representing Dignity Funeral Directors in the local community.

Qualifications

• Experience leading funerals and supporting families
• Full UK Driving Licence (essential)
• Strong knowledge of funeral processes and regulatory requirements
• Excellent communication, leadership and organisational skills
• Calm under pressure with respectful, compassionate approach
• Physically capable of manual handling tasks, including coffin bearing
• Able to work weekends and on-call
• Proficient with PC-based tools and software

Responsibilities

• Lead funeral services with professionalism and attention to detail
• Run pre-funeral briefings to keep everything clear and well-coordinated
• Take a consultative approach, helping families explore options
• Collaborate with arrangers, specialists, Funeral Directors and care teams, keeping diary and records
• Assist with coffin preparation, handling of the deceased and chapel duties
• Mentor less experienced team members and support training
• Build relationships with care homes, celebrants and local groups for community engagement

Skills

Driving Licence

Funeral processes

Leadership

Communication

Organisational skills

Manual handling

Weekend/on-call flexibility

Tools

Microsoft Office

Outlook

Internal systems

Job description

A Spicer & Sons Funeral Directors in Harrow is seeking an experienced Funeral Director to oversee funeral operations and ensure every service is delivered to the highest standard with compassion and professionalism.

You will lead a team, coordinate pre-funeral briefings, manage coffin handling, liaise with families and care teams, and uphold regulatory requirements while representing Dignity Funeral Directors in the local community.