Compassionate Funeral Director — Lead Memorial Services

Life Services Group; Southall; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus £300–£500

Life assurance at 2x salary

Free on-site parking

Job summary

A Spicer & Son Funeral Directors in Southall seeks an experienced Funeral Director to oversee services, coordinate teams, and support families with care and professionalism. You will ensure every service meets high standards and represent the group in the local community.

The role requires navigating funeral processes, legal/regulatory requirements, and occasional on-call work, with opportunities to mentor staff and contribute to planning and aftercare.

Qualifications

• Experience leading funerals, working with the deceased, and supporting families.
• Full UK Driving Licence (essential).
• Strong working knowledge of funeral processes and the legal/regulatory framework that governs them.
• Excellent communication, leadership and organisational skills.
• Calm under pressure, with a respectful, compassionate approach to service.
• Physically capable of manual handling tasks, including coffin bearing.
• Able to work flexibly, including weekends and on-call.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).

Responsibilities

• Lead funeral services with professionalism and attention to detail.
• Run pre-funeral briefings to keep everything clear and well-coordinated.
• Take a consultative approach, helping families explore their options.
• Collaborate with arrangers, specialists, Funeral Directors and care teams, keeping the diary, resources and records on track.
• Assist with coffin preparation, handling of the deceased, and chapel duties where required.
• Mentor less experienced team members and take part in training and development.
• Build relationships with care homes, celebrants and local religious and ethnic groups to support community engagement.

Skills

Funeral leadership

Driving licence

Funeral processes knowledge

Communication skills

Calm under pressure

Manual handling

Flexibility weekends

PC literacy

Tools

Microsoft Office

Outlook

Job description

A Spicer & Son Funeral Directors in Southall seeks an experienced Funeral Director to oversee services, coordinate teams, and support families with care and professionalism. You will ensure every service meets high standards and represent the group in the local community.

The role requires navigating funeral processes, legal/regulatory requirements, and occasional on-call work, with opportunities to mentor staff and contribute to planning and aftercare.