Senior Front Desk and Office Operations Lead

Enterprise Mobility; Egham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Enterprise Mobility in Egham, Surrey, is seeking a Senior Receptionist to be the face of the organisation and manage front-of-house operations. You will lead a small team of three receptionists, handle the switchboard, greet visitors, and coordinate daily administrative tasks with a professional, welcoming presence.

Hours are 40 per week, Monday to Friday, with flexibility to support business needs. The role requires excellent customer service, strong organisation, attention to detail and the

Qualifications

• Excellent customer service skills with a friendly and professional approach.
• Experience supervising or coaching team members within an office or customer-facing environment.
• Highly organised with strong attention to detail and accuracy.
• Reliable, adaptable and able to thrive in a dynamic and busy working environment.
• Strong ability to prioritise workloads and manage multiple tasks effectively.
• Excellent verbal and written communication skills with a professional presentation.
• Proficient in Microsoft Office applications, including Outlook, Word and Excel.

Responsibilities

• Lead, coach and support a team of three Receptionists, ensuring a professional and efficient front-of-house operation.
• Manage the organisation's switchboard, handling incoming calls promptly and directing enquiries appropriately.
• Welcome visitors and guests, providing a professional first impression and directing them to the relevant departments or meeting locations.
• Build effective working relationships with employees, visitors and stakeholders at all levels of the organisation.
• Maintain accurate security and visitor records, including visitor logs, access passes and vehicle permits.
• Coordinate incoming and outgoing mail, courier services, deliveries and inter-office correspondence.
• Liaise with security personnel, housekeeping teams and external contractors to support the smooth day-to-day running of the site.
• Maintain and regularly update reception procedures, documentation and operational guidelines.
• Provide facilities management support, assisting with workplace and office-related activities as required.
• Oversee the ordering, stock control and distribution of office consumables, including stationery, first aid supplies, security items and kitchen provisions.
• Manage and maintain company-wide contact databases, ensuring organisational information remains accurate and up to date.
• Act as a Fire Marshal and support emergency evacuation procedures (training provided)
• Carry out a range of administrative tasks and provide wider business support as required.

Skills

Customer service

Team supervision

Organisational skills

Attention to detail

Multitasking

Communication

Tools

Microsoft Office (Outlook Word Excel)

Job description

Enterprise Mobility in Egham, Surrey, is seeking a Senior Receptionist to be the face of the organisation and manage front-of-house operations. You will lead a small team of three receptionists, handle the switchboard, greet visitors, and coordinate daily administrative tasks with a professional, welcoming presence.

Hours are 40 per week, Monday to Friday, with flexibility to support business needs. The role requires excellent customer service, strong organisation, attention to detail and the