Senior Front Desk & Admin Lead

STEPS Rehabilitation Ltd.; Sheffield; On-site; GBP 21,000 - 32,000; Full time

Job summary

STEPS Rehabilitation Ltd. in Sheffield is seeking a Senior Administrator to be the frontline contact for clients, visitors and staff, delivering welcoming, professional and efficient support.

You will underpin the Admin and Reception team, ensure accurate records, assist with inductions and training, and help smooth operational processes across the service. Working within an interdisciplinary team, you’ll handle enquiries, coordinate appointments, support invoices and supplies, and contribute to

Qualifications

• Experience in office administration or reception is preferred.
• Ability to manage multiple tasks with attention to detail.
• Strong written and verbal communication with clients and team members.

Responsibilities

• Be the first point of contact for clients, visitors and staff, delivering a welcoming and professional experience.
• Coordinate appointments and manage enquiries to keep operations running smoothly.
• Support the Admin and Reception team, including training induction and ensuring correct processes are followed.
• Assist with invoices, orders and maintaining accurate records and confidentiality in line with policy.
• Liaise with the Continuous Improvement Manager and other teams to maintain high service standards.

Skills

Interpersonal skills

Organisation

Communication

Job description

STEPS Rehabilitation Ltd. in Sheffield is seeking a Senior Administrator to be the frontline contact for clients, visitors and staff, delivering welcoming, professional and efficient support.

You will underpin the Admin and Reception team, ensure accurate records, assist with inductions and training, and help smooth operational processes across the service. Working within an interdisciplinary team, you’ll handle enquiries, coordinate appointments, support invoices and supplies, and contribute to