Reception Administrator

NHS Jobs; Sheffield; On-site; GBP 14,000 - 21,000; Full time

Job summary

NHS Jobs in Sheffield is seeking an experienced receptionist to act as the first point of contact for clients, visiting families and external visitors, delivering a professional and courteous service.

The role covers front-desk duties, sign-in/out processes, day-end tasks and admin support such as typing notes, invoicing and ordering supplies, while upholding strict confidentiality and STEPS policies.

Responsibilities

• Deals with enquiries and refers unresolved issues to the correct team.
• Maintains call and action logs.
• Ensures proper sign-in/sign-out procedures and site safety awareness.
• Carries out all start and end of day reception processes.
• Keeps reception and admin office tidy and presentable at all times.
• Takes delivery and signs for packages and post.
• Processes cash/card payments from clients and team members as needed.
• Books taxis for clients and visitors following STEPS procedures.
• Provides additional admin support such as typing notes, inputting timetables, raising invoices, ordering supplies.
• Maintains client confidentiality and adheres to STEPS policies.
• Communicates clearly, adapting to the abilities, preferences and beliefs of others.
• Treats clients with dignity and develops effective relationships with clients and their families.

Job description

To provide a professional, courteous and prompt first point of contact for clients, visiting families, guests and external visitors.

To be responsible for providing a client-centred reception service which;

• Deals with all enquiries appropriately, referring issues which cannot be resolved immediately by referring to the correct team member


• Maintains appropriate call and action logs


• Ensures that the correct processes are followed for client and guest sign in and sign out, including making sure people are aware of the correct site safety procedures


• Carries out all start and end of day processes for reception


• Ensures that the reception area and the admin office is kept tidy and presentable at all times


• Takes delivery and sign for packages and post


• Takes cash/card payments from clients and team members when necessary


• Books taxis for clients and visitors when requested or agreed by a STEPS team member according to the relevant procedures

To provide additional administrative support as appropriate, for example;

• Typing up clinical notes as required


• Input client timetables


• Raise Invoices


• Order clinical supplies, stationery and other equipment as requested

To comply with STEPS policies and procedures at all times To maintain client confidentiality at all times whilst carrying out duties.

To ensure confidentiality of information in respect of records maintained and tasks undertaken

To undertake any other duties which may be specified from time to time by Head of Admin that are within the level and responsibility appropriate to the post

To effectively communicate using a variety of styles that demonstrates the values and behaviours of STEPS.

To communicate with people clearly and in a manner and at a level and pace appropriate to their abilities, preferences and beliefs.

To be respectful of a clients dignity at all times and develop effective relationships with clients, their families, carers, the interdisciplinary team.