Senior Administrator

STEPS Rehabilitation Ltd.; Sheffield; Presencial; GBP 21 000 - 32 000; Tempo integral

Resumo da oferta

STEPS Rehabilitation Ltd. in Sheffield is seeking a Senior Administrator to be the frontline contact for clients, visitors and staff, delivering welcoming, professional and efficient support.

You will underpin the Admin and Reception team, ensure accurate records, assist with inductions and training, and help smooth operational processes across the service. Working within an interdisciplinary team, you’ll handle enquiries, coordinate appointments, support invoices and supplies, and contribute to

Qualificações

• Experience in office administration or reception is preferred.
• Ability to manage multiple tasks with attention to detail.
• Strong written and verbal communication with clients and team members.

Responsabilidades

• Be the first point of contact for clients, visitors and staff, delivering a welcoming and professional experience.
• Coordinate appointments and manage enquiries to keep operations running smoothly.
• Support the Admin and Reception team, including training induction and ensuring correct processes are followed.
• Assist with invoices, orders and maintaining accurate records and confidentiality in line with policy.
• Liaise with the Continuous Improvement Manager and other teams to maintain high service standards.

Conhecimentos

Interpersonal skills

Organisation

Communication

Descrição da oferta de emprego

This role is at the heart of our organisations day-to-day operations. As the first point of contact for many of our clients, visitors, and team members, youll play a vital part in creating a welcoming, professional, and efficient environment. We created this role to support our growing need for reliable, organised, and people-focused administrative support. Youll be joining a team that values collaboration, empowerment, attention to detail, and a proactive approach to problem-solving. Your work will help ensure that our front-of-house experience reflects the high standards we set across all our services. From managing enquiries and coordinating appointments to supporting internal processes, youll be instrumental in keeping things running smoothly and helping others do their best work. We know that exceptional care begins with exceptional people. Thats why weve built a specialist interdisciplinary team, who bring not only skill and experience, but real compassion to every interaction. We employ 180+ team members in both clinical positions and in business support roles and we are proud of the culture we have established where all team members share our philosophy, values and dedication to delivering excellent client care.

Our team is united by a common purpose, dedicated to continually learning from one another, and committed to giving their utmost for those we support.

As a Senior Administrator at STEPS, you will provide the first point of contact for STEPS clients, visitors, external organisations and suppliers as well as providing vital administrative support for our service. You will support the Admin and Reception team, ensuring that correct process are carried out and enabling them to deliver excellent standards to Clients, guests and the wider team. You will work as part of a wider inter-disciplinary team with collective responsibility for delivering first-class service in rehabilitative care aligned with STEPS values and behaviours. We invest and nurture the development of our team, and through training, shared learning, and research, we give them the tools to grow, stay inspired, and remain at the forefront of their area of work. We provide the tools and support individuals need to challenge themselves and push their recovery to its fullest potential, empowering them not only to recover but to thrive.

Provide day-to-day support and guidance to the Admin and Reception team, including helping with induction and training. Act as the first point of contact for routine admin queries and issues, escalating concerns where needed. Help manage workloads and priorities across the team to make sure service needs are covered. Support rota planning and annual leave to maintain appropriate reception and admin cover. Lead regular team catch-ups and keep communication flowing across the department. Act as the main link between the Admin and Reception team and the Continuous Improvement Manager, with daily check-ins on priorities, workload and any issues requiring support. Keep the Continuous Improvement Manager updated on service pressures, emerging issues and team support needs. Support audits, quality reviews, compliance checks and any follow-up actions. Maintain high standards of admin accuracy, record keeping and compliance with organisational policies and procedures. Identify practical ways to improve admin processes and support the introduction of new systems and ways of working. Help maintain consistent standards of service across the team and escalat[e] risks or concerns promptly.

To provide a professional, courteous and prompt first point of contact for clients, visiting families, guests and external visitors.

To be responsible for providing a client-centred reception service which;

• Deals with all enquiries appropriately, referring issues which cannot be resolved immediately by referring to the correct team member
• Maintains appropriate call and action logs
• Ensures that the correct processes are followed for client and guest sign in and sign out, including making sure people are aware of the correct site safety procedures
• Carries out all start and end of day processes for reception
• Ensures that the reception area and the admin office is kept tidy and presentable at all times
• Takes delivery and sign for packages and post
• Takes cash/card payments from clients and team members when necessary
• Books taxis for clients and visitors when requested or agreed by a STEPS team member according to the relevant procedures

To provide additional administrative support as appropriate, for example;

• Typing up clinical notes as required
• Input client timetables
• Raise Invoices
• Order clinical supplies, stationery and other equipment as requested

Leadership & STEPS Values

To comply with STEPS policies and procedures at all times To maintain client confidentiality at all times whilst carrying out duties. To ensure confidentiality of information in respect of records maintained and tasks undertaken To effectively communicate using a variety of styles that demonstrates the values and behaviours of STEPS. To communicate with people clearly and in a manner and at a level and pace appropriate to their abilities, preferences and beliefs. To be respectful of a clients dignity at all times and develop effective relationships with clients, their families, carers, the interdisciplinary team.