Senior Admin & Reception Lead, Service Excellence

NHS Jobs; Sheffield; On-site; GBP 14,000 - 18,000; Full time

Job summary

STEPS in Sheffield is seeking an organised administrator to provide day-to-day support to the Admin and Reception team, including induction and training. You will be the first point of contact for routine admin queries and escalate where needed, helping balance workloads and ensure service coverage.

You will assist with rota planning, annual leave, and maintain reception and admin cover, lead regular team catch-ups, and act as the link to the Continuous Improvement Manager with daily check-ins.

Responsibilities

• Provide day-to-day support and guidance to the Admin and Reception team, including helping with induction and training.
• Act as the first point of contact for routine admin queries and issues, escalating concerns where needed.
• Help manage workloads and priorities across the team to make sure service needs are covered.
• Support rota planning and annual leave to maintain appropriate reception and admin cover.
• Lead regular team catch-ups and keep communication flowing across the department.
• Keep the Continuous Improvement Manager updated on service pressures, emerging issues and team support needs.
• Support audits, quality reviews, compliance checks and any follow-up actions.
• Maintain high standards of admin accuracy, record keeping and compliance with organisational policies and procedures.
• Identify practical ways to improve admin processes and support the introduction of new systems and ways of working.
• Help maintain consistent standards of service across the team and escalation risks or concerns promptly.

Job description

STEPS in Sheffield is seeking an organised administrator to provide day-to-day support to the Admin and Reception team, including induction and training. You will be the first point of contact for routine admin queries and escalate where needed, helping balance workloads and ensure service coverage.

You will assist with rota planning, annual leave, and maintain reception and admin cover, lead regular team catch-ups, and act as the link to the Continuous Improvement Manager with daily check-ins.