Senior Freight Coordinator — Air Cargo & VIP Client Lead

Right Now Recruitment; Greater London; Hybrid; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Remote work potential

Job summary

Right Now Group in West Drayton is seeking a Senior Freight Coordinator to lead complex international shipments, with a strong focus on VIP and high-end client care. You will manage air freight, courier and road freight movements from booking to delivery, coordinating documentation and customs processes with precision.

The role combines hands-on freight operations with high-value client management in a fast-paced logistics environment, offering a pathway into specialist Fine Art and high-value

Qualifications

• 5+ years' experience within Freight Forwarding.
• Strong Air Freight / Air Cargo experience, including airline bookings.
• Experience coordinating international Courier shipments such as DHL, FedEx or similar.
• Good knowledge of Export customs procedures and documentation.
• CDS Export declaration experience highly advantageous.

Responsibilities

• Manage complex international freight shipments from start to finish.
• Act as a key point of contact for VIP and high-end clients.
• Build strong customer relationships and provide a highly personalised level of service.
• Coordinate approximately 90% Export and 10% Import shipments.
• Arrange movements across Air Freight, Road Freight and international Courier services.
• Make airline bookings and coordinate cargo through to departure.
• Prepare AWBs, T1s and other relevant shipping documentation.
• Complete Export customs declarations via CDS.
• Handle Free Circulation, Bond and Temporary Admission movements.
• Ensure correct tariff codes and CPCs are applied.
• Coordinate overseas agents and specialist white-glove delivery partners.
• Guide customers through customs and documentation requirements.
• Proactively monitor shipments and keep clients updated throughout.
• Manage customer expectations and resolve operational issues quickly.
• Work closely with Customer Care, Warehouse and wider Operations teams.
• Identify opportunities to improve Freight and Customs processes.

Skills

Freight Forwarding

Air Freight

VIP Client Management

Customer Care

Global Logistics

Documentation

Export/Import

Shipment Coordination

Communication

Job description

Right Now Group in West Drayton is seeking a Senior Freight Coordinator to lead complex international shipments, with a strong focus on VIP and high-end client care. You will manage air freight, courier and road freight movements from booking to delivery, coordinating documentation and customs processes with precision.

The role combines hands-on freight operations with high-value client management in a fast-paced logistics environment, offering a pathway into specialist Fine Art and high-value