Air Freight Coordinator

WR Logistics; Tandridge; On-site; GBP 21,000 - 35,000; Full time

Job summary

WR Logistics in Caterham, Surrey is seeking an experienced Air Freight Operator to join our international freight forwarder team. You will manage air import/export shipments from booking to completion, prepare documentation, and liaise with customers and airlines to keep shipments moving efficiently.

We are looking for candidates with solid air freight experience, strong communication, and the ability to handle multiple shipments with attention to detail in a fast-paced environment.

Qualifications

• Solid experience in air freight forwarding.
• Knowledge of air freight processes and documentation.
• Experience handling imports and/or exports.
• Strong customer service and communication skills.
• Ability to manage multiple shipments and competing priorities.
• Good attention to detail and organisational skills.

Responsibilities

• Manage air import and export shipments from booking to completion
• Prepare and check air freight documentation
• Liaise with customers, airlines, overseas agents and suppliers
• Monitor shipment progress and follow up on delays
• Respond to customer queries and provide regular shipment updates
• Support quotations, rate requests and booking arrangements
• Check supplier invoices, costs and shipment charges
• Maintain accurate job files and system records
• Resolve operational issues and escalate where necessary
• Work closely with colleagues to ensure a smooth and efficient operation
• Provide a high level of customer service throughout the shipment lifecycle

Skills

Air Freight Operations

Air Freight Documentation

Customer Service

Multitasking

Detail Oriented

Job description

Air Freight Operator

Caterham, Surrey | Up to £35,000 | Full-time, Permanent

We are recruiting on behalf of an established and independently run international freight forwarder for an experienced Air Freight Operator to join their team in Caterham.

This is an excellent opportunity to join a well-established business with a strong reputation for providing personal, solutions-focused freight services to customers across international markets. The company operates across air, sea and road freight and has built a trusted network of overseas partners, allowing it to provide tailored solutions for a wide range of customers.

Why join?

• Salary of up to £35,000, depending on experience
• Join an established and financially stable international freight forwarder
• Work within a close-knit, experienced operations team
• Opportunity to handle a varied range of international air freight shipments
• A genuinely customer-focused and solutions-led working environment
• Strong network of international partners and suppliers
• Company with extensive experience across air, sea and road freight
• Opportunity to develop your career within an established independent business

The Role

Reporting to the Team Manager, you will support the day-to-day handling of air freight shipments from booking through to completion.

You will deal directly with customers, airlines, overseas agents and suppliers, ensuring shipments are processed accurately and kept moving efficiently.

Your responsibilities will include:

• Managing air import and export shipments from booking through to completion
• Preparing and checking air freight documentation
• Liaising with customers, airlines, overseas agents and suppliers
• Monitoring shipment progress and following up on delays or missing information
• Responding to customer queries and providing regular shipment updates
• Supporting quotations, rate requests and booking arrangements
• Checking supplier invoices, costs and shipment charges
• Maintaining accurate job files and system records
• Resolving operational issues and escalating where necessary
• Working closely with colleagues to ensure a smooth and efficient operation
• Providing a high level of customer service throughout the shipment lifecycle

About You

We are looking for someone who already has solid experience within air freight forwarding and understands the pace and requirements of an operational environment.

You will ideally have:

• Previous experience in an Air Freight Operator / Air Freight Coordinator position
• Good knowledge of air freight processes, documentation and terminology
• Experience handling import and/or export shipments
• Strong customer service and communication skills
• The ability to manage multiple shipments and competing priorities
• Good attention to detail and organisational skills
• A positive, reliable and proactive approachThe ability to work effectively as part of a teamMost importantly, we are looking for someone who knows air freight, enjoys dealing with people and wants to join an established business where they can make a genuine contribution to the continued development of the operation.

Salary: Up to £35,000 DOE

Location: Caterham, Surrey

Job Type: Full-time, Permanent