Airfreight Coordinator – Full Time – Windsor

Catering; Windsor; On-site; GBP 35,000 - 42,000; Full time

Job summary

Freightserve recruitment is seeking an Airfreight Operator in Windsor to coordinate end-to-end air cargo movements, including export/import, with a focus on compliance and timely client updates.

The role requires strong communication, experience in air freight forwarding, and the ability to manage bookings and documentation across UK networks. Permanent role with a salary of £35,000–£42,000 per year.

Qualifications

• Strong experience in air freight operations.
• Experience with export/import air cargo processes.
• Knowledge of CDS/HMRC procedures and IATA guidelines.
• DG certificate or willingness to train.
• Familiarity with air waybills and freight documentation.

Responsibilities

• Manage import and export air freight movements from origin to final UK delivery.
• Secure cargo allocations and negotiate rates with airlines and carriers.
• Provide clear updates to clients, overseas agents, and hauliers.
• Prepare and review HA/MAWB, invoices, packing lists, and Certificates of Origin.
• Maintain relationships with airlines, GHAs, and road transport partners.
• Audit invoices against tariffs and ensure compliance with regulations.

Skills

Air freight forwarding

CDS/HMRC procedures

IATA guidelines

DG certificate

Communication skills

Rate negotiation

Tools

Freight forwarding software

Job description

Freightserve recruitment are looking for an Airfreight Operator for a busy well-established Freight Forwarder based in the Windsor area.

We are seeking an organized, articulate, and proactive Air Freight Forwarder to join our international logistics team. The Operator within our air freight division coordinates Expedited and Next Flight Out (NFO) movements via air and domestic networks. This position is responsible for interpreting detailed shipping instructions and adhering to client-specific protocols during the execution of export, import and domestic transit. In this role, overall, you will coordinate end-to-end export and import air cargo movements, ensure compliant customs clearance, and manage seamless freight transit in line with local legislation. The ideal candidate possesses strong operational experience, exceptional communication skills across diverse stakeholders, and a sharp eye for detail to prevent border delays and keep clients fully informed at every stage.

Key Responsibilities

Manage import and export air freight movements from origin to final UK delivery, securing cargo allocations and negotiating rates with major commercial airlines and cargo carriers.

Deliver clear, timely, and concise updates to clients, airline representatives, overseas agents, and hauliers. Convey complex logistics details, routing options, ad hoc cost requests and potential transit delays to manage customer expectations effectively.

Prepare and review vital transport documentation, including House and Master Air Waybills (HAWB & MAWB), commercial invoices, packing lists, Certificates of Origin and Carnet. Utilizing an external customs broker for final customs clearance.

Maintain strong relationships with airlines, ground handling agents (GHAs), and UK road transport partners for efficient airport transfers and final-mile deliveries.

Cost Control & Invoicing: Audit airline and supplier invoices against agreed tariffs

Ensure full compliance with HMRC customs regulations, CAA (Civil Aviation Authority) air security requirements, and BIFA Standard Trading Conditions.

Qualifications & Essential Skills

Outstanding written and verbal communication skills in English. Ability to maintain a c alm, professional tone when handling urgent operational issues, negotiating rates, or resolving client escalations.

Direct experience in air freight forwarding within a UK freight forwarding or logistics business.

Solid working knowledge of CDS / HMRC procedures, BIFA terms, and IATA guidelines.

Dangerous Goods (DG) certificate or willingness to undertake training.

Experience with freight forwarding operating systems and other tools.

Working hours are Monday – Friday (Some flexibility will be needed)

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Salary: £35000 – £42000/annum

Job Type: Permanent

Location: Windsor, Royal Borough of Windsor and Maidenhead