Air Freight Admin & Operations Coordinator

Right Now Recruitment; Greater London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Right Now Group in Heathrow area is seeking an Export Administrator to support the Air Imports department. This busy role handles shipment records, communication with overseas agents, customers and delivery partners, and ensures smooth movement of air freight from arrival to delivery.

You will manage the department mailbox, coordinate deliveries, and maintain accurate documentation while delivering a high level of customer service in a fast-paced environment.

Qualifications

• Previous office administration experience in logistics or freight preferred.
• Strong written and spoken communication with internal and external contacts.
• Excellent organisational skills with the ability to manage a busy mailbox.

Responsibilities

• Manage and monitor the Air Imports department mailbox.
• Communicate with overseas agents regarding shipments and delivery requirements.
• Arrange and coordinate deliveries with transport providers and customers.
• Maintain accurate shipment records and update internal systems.
• Track shipments and provide timely updates to stakeholders.
• Liaise with internal teams, overseas offices, customers and transport partners.
• Follow delivery schedules and address delays or issues promptly.
• Ensure documentation is accurate and up to date.
• Respond to queries professionally and provide updates.
• Support the wider Air Imports team with general admin tasks.

Skills

Communication

Organisation

Attention to detail

Telephone & email handling

Tools

Microsoft Office

Job description

Right Now Group in Heathrow area is seeking an Export Administrator to support the Air Imports department. This busy role handles shipment records, communication with overseas agents, customers and delivery partners, and ensures smooth movement of air freight from arrival to delivery.

You will manage the department mailbox, coordinate deliveries, and maintain accurate documentation while delivering a high level of customer service in a fast-paced environment.