Senior Floor Leader - Premium Retail Experience

JD GROUP; Dartford; On-site; GBP 28,000 - 38,000; Full time

Job summary

JD GROUP is seeking a Senior Floor Manager in Dartford to lead the store floor, ensuring premium customer experiences and strong operational standards. You will partner with the Store Manager and leadership team to drive commercial performance and staff development.

The role requires effective leadership, strong communication, and a proactive approach to maintaining high standards in a flagship setting.

Qualifications

• Experience managing in a fast-paced, high-volume retail environment.
• Proven ability to coach and develop colleagues.
• Excellent communication and customer-resolution skills.
• Strong commercial awareness and store operations knowledge.
• Attention to detail to uphold premium standards.

Responsibilities

• Lead the shop floor to deliver premium customer service standards.
• Drive commercial performance through merchandising, stock management and team motivation.
• Own KPI tracking and drive progress across store performance.
• Support daily operations: opening/closing, cash processes, audits and cost control.
• Recruit, coach and develop colleagues to build a high-performing team.

Skills

Store leadership

Coaching & development

Customer service excellence

Commercial awareness

Attention to premium standards

Job description

JD GROUP is seeking a Senior Floor Manager in Dartford to lead the store floor, ensuring premium customer experiences and strong operational standards. You will partner with the Store Manager and leadership team to drive commercial performance and staff development.

The role requires effective leadership, strong communication, and a proactive approach to maintaining high standards in a flagship setting.