Senior Field Technical Support Engineer

Emplyfy; Woking; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking a Technical Support Engineer for an established international high-tech organisation. You will provide dependable technical support with hands-on work at customer locations and across a broad technical environment.

You will take ownership of customer queries, travel to sites, manage tickets, and maintain SLAs while collaborating with suppliers. This role blends on-site and remote work with emphasis on fault resolution and service delivery.

Qualifications

• Cyber Essentials and GDPR security standards, with hands-on implementation experience (mandatory).
• Microsoft 365 environment including Email, SharePoint, Teams and OneDrive (mandatory).
• Intune, RMM tools and telephone systems."
• Networking installation and maintenance: switches, routers, APs, DHCP, DNS, TCP/IP, VLANs, firewalls.
• Experience working with external suppliers and service providers.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology continues to support business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Customer service

Troubleshooting

On-site support

Ticketing systems

Communication skills

Teamwork

Tools

Microsoft 365

Intune

RMM tools

Azure

Windows Server

Windows 10/11

macOS

Job description

Emplyfy is seeking a Technical Support Engineer for an established international high-tech organisation. You will provide dependable technical support with hands-on work at customer locations and across a broad technical environment.

You will take ownership of customer queries, travel to sites, manage tickets, and maintain SLAs while collaborating with suppliers. This role blends on-site and remote work with emphasis on fault resolution and service delivery.