IT Solutions Engineer - Field & Client Support

Emplyfy; Taplow; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy is seeking an experienced IT Solutions Engineer to join our international high-tech MSP, providing hands-on technical support to a range of recognised businesses. The role combines customer interaction, troubleshooting, infrastructure support and on-site work at client locations.

With 5+ years in IT, you will manage incidents, maintain systems, and ensure SLA compliance while communicating clearly with customers and colleagues across locations. Travel to client sites may be required.

Qualifications

• Minimum 5 years' experience in a similar IT position.
• Knowledge of Cyber Essentials and GDPR standards (mandatory).
• Proficient with Microsoft 365 (Email, SharePoint, Teams and OneDrive) (mandatory).
• Experience with Microsoft Intune, RMM and telephony platforms.
• Strong understanding of network infrastructure (routers, switches, DHCP, DNS, TCP/IP, VLANs and firewalls).
• Experience working with external service providers.
• Knowledge of Windows Server 2016/2019/2022 and Group Policy.
• Azure administration.
• Experience with Windows 10/11 and Mac environments.
• Experience with client builds, imaging and deployment.
• Strong customer-facing and communication skills.
• Ability to investigate and resolve issues independently.
• Cooperative, professional, team-focused approach.

Responsibilities

• Provide customers with responsive and professional technical assistance.
• Attend customer sites to resolve technical issues, install and maintain systems.
• Manage incidents and service requests through the Service Desk.
• Keep customers informed and meet SLA requirements.
• Escalate high-priority issues to Management.
• Review workload and establish priorities to meet objectives.
• Monitor customer systems to ensure standards are met.
• Install, configure, test, maintain and repair hardware and software.
• Record technical activity and document unresolved work.
• Handle urgent incidents remotely or on-site.

Skills

Cyber Essentials

GDPR security

Microsoft 365

Intune

RMM solutions

Network infra

Windows Server

Azure admin

Windows & Mac

Client builds

Customer facing

Problem solving

Team oriented

Tools

N/A

Job description

Emplyfy is seeking an experienced IT Solutions Engineer to join our international high-tech MSP, providing hands-on technical support to a range of recognised businesses. The role combines customer interaction, troubleshooting, infrastructure support and on-site work at client locations.

With 5+ years in IT, you will manage incidents, maintain systems, and ensure SLA compliance while communicating clearly with customers and colleagues across locations. Travel to client sites may be required.