Senior Field Service Engineer

Vanderlande Industries; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A logistics automation leader in Birmingham is seeking a Senior Field Service Engineer to provide technical expertise in maintaining and resolving issues in electro-mechanical systems for Material Handling Equipment (MHE). The role involves building strong customer relationships, ensuring compliance with health and safety regulations, and driving performance improvement initiatives. Candidates should possess a City & Guilds / NVQ level 3 or above in a relevant discipline and have excellent problem-solving skills. Benefits include holiday entitlement, medical cover, and various wellbeing schemes.

Benefits

224 hours holiday (28 days)

Aviva Medical Cover & Pension

Wellbeing support membership

Cycle to work scheme

Childcare salary sacrifice scheme

Internal recognition platform

Qualifications

• Possession of a City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline.
• Strong technical knowledge of electro-mechanical systems and system controls.
• Ability to analyze complex technical problems and implement effective solutions.

Responsibilities

• Provide leading technical response and tele-support for complex electro-mechanical and control system issues.
• Coordinate operational fault correction activities on MHE.
• Maintain accurate documentation and ensure compliance with Health & Safety regulations.

Skills

Electro-mechanical systems knowledge

Communication skills

Organizational skills

Education

City & Guilds / NVQ level 3 in maintenance

Tools

MS Office

Maximo (CMMS system)

PLCs (Programmable Logic Controllers)

Job description

Job Title

Senior Field Service Engineer

Job Description

Introduction to Role

Vanderlande is recognised as one of the market leaders in efficient logistics automation for airports parcels and warehouses. Our solutions are designed to streamline operations and enhance efficiency across these crucial sectors.

As part of the Mobile Service Team with our Distribution domain (Parcel Amazon) you will play a critical role in delivering technical expertise across electro‑mechanical systems and system controls for various Material Handling Equipment (MHE). This includes proactive maintenance and fault‑finding activities to ensure optimal system performance and reliability for our customers.

You will act as a technical lead providing tele‑support and on‑site resolution for complex issues while fostering strong customer relationships and driving continuous improvement in service delivery for our customers across the UK.

Role Responsibilities

• Provide leading technical response and tele‑support for complex electro‑mechanical and control system issues to support our customers.
• Coordinate operational fault correction activities on MHE in collaboration with operations managers.
• Review and monitor system performance daily identify root causes of equipment and system failures and analyse problems to prevent recurrence.
• Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations.
• Take full accountability for Planned Preventive Maintenance (PPM) activities.
• Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability.
• Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors.
• Demonstrate commitment to timely and professional issue resolution supporting both customers and internal teams.
• Foster collaborative relationships with subcontractors internal business support functions and wider stakeholders.
• Continuously improve technical and soft skills adopting best practices to enhance service delivery and operational efficiency.
• Champion a safety‑first culture ensuring a safe working environment across all activities.

Role Qualifications and Skills

• You are in possession of a City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline.
• Strong technical knowledge of electro‑mechanical systems and system controls including fault‑finding and maintenance.
• Proficiency in MS Office applications is essential.
• Experience with Maximo (CMMS system) is desirable.
• Familiarity with PLCs (Programmable Logic Controllers) and FSCs (Field Service Controllers) is highly advantageous.
• Ability to analyse complex technical problems and implement effective solutions.
• Excellent communication skills to build trust‑based relationships with customers and stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
• Commitment to continuous improvement and professional development.

What We Offer

• 224 Hours holiday (28 days)
• Aviva Medical Cover & Pension
• YuLife Wellbeing membership with fast access to GP appointments health and wellbeing support and rewards.
• Cycle to work scheme
• Yellow Nest childcare salary sacrifice scheme
• Access to Achievers an award‑winning internal recognition platform

Diversity & Inclusion

Vanderlande is an equal opportunity / affirmative action employer. Qualified applicants will be considered without regard to race religion color national origin gender sexual orientation age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying we are always happy to discuss or explore any reasonable adjustments to support your application.

Key Skills

• MobileIron
• Robotics
• Field Service
• Mechanical Knowledge
• Sonography
• IP Networking
• Schematics
• Mechanical Engineering
• Medical Imaging
• Human Resources
• Programmable Logic Controllers
• Troubleshooting

Employment Information

Employment Type: Full‑Time

Experience: years

Vacancy: 1