Senior Field Operations Manager

ARC IT Recruitment; Greater London; On-site; GBP 78,000; Full time

Job summary

A leading recruitment firm in the UK is seeking a Senior Field Manager to lead IT operations across 60+ sites in hospitality. The successful candidate will manage a dynamic team, ensure service excellence, and balance strategic and operational responsibilities. Experience in multi-site leadership and strong technical skills in networking are essential. A competitive salary of £78k plus a 25% bonus is offered.

Benefits

25% bonus

Generous holiday

Pension plan

Qualifications

• Experience in multi-site IT leadership, specifically in retail or hospitality.
• Strong knowledge of networking and infrastructure.
• Ability to manage a team effectively in a customer-focused environment.

Responsibilities

• Lead a team of 8 IT professionals across multiple locations.
• Ensure service excellence in a fast-paced setting.
• Oversee strategic planning and day-to-day operations.

Skills

Multi-site IT leadership experience

Networking & Infrastructure management

Teams/Zoom/Webex platform management

Windows OS environment management

Proven team management skills

Experience in fast-paced environments

Tools

Cisco Meraki

Ruckus networking solutions

Remote support tools

Job description

Senior Field Manager £78k + 25% Bonus London (travel)

Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast‑paced environments experience.

The Role:

• Lead and inspire a dynamic team of 8 IT professionals
• Hands‑on technical leadership across 60+ locations
• Drive service excellence in a fast‑paced environment
• Balance strategic planning with day‑to‑day operations

Requirements:

• Multi‑site IT leadership experience (in retail/hospitality or similar)
• Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise‑level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc
• Teams/Zoom/Webex platform management
• Modern Workplace: Windows OS environment Desktop/laptop fleet management Mobile device management Remote support tools
• Proven team management and development skills
• Experience in fast‑paced, customer‑focused environments

A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.