Senior Fan Experience & Retail Lead

Brighton & Hove Albion FC; Brighton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Brighton & Hove Albion FC is seeking a Senior Customer Service Retail Assistant to join our busy retail operation. You will deliver a warm welcome, process sales, print custom shirts, maintain displays and support stock deliveries across the megastore at the American Express Stadium and Churchill Square.

The role is permanent, 35 hours per week, 5 days out of 7 including matchdays. You should bring hands-on retail experience, ideally in sports, with strong EPOS, cash handling and upselling

Qualifications

• Hands-on, customer-first retail experience, ideally in sports.

Responsibilities

• Welcome customers, process sales, and print custom names on shirts.
• Maintain shop displays and assist with stock deliveries.
• Act as keyholder and support store operations across both locations.

Skills

Customer service

Retail experience

EPOS

Cash handling

Upselling

Tools

EPOS system

Job description

Brighton & Hove Albion FC is seeking a Senior Customer Service Retail Assistant to join our busy retail operation. You will deliver a warm welcome, process sales, print custom shirts, maintain displays and support stock deliveries across the megastore at the American Express Stadium and Churchill Square.

The role is permanent, 35 hours per week, 5 days out of 7 including matchdays. You should bring hands-on retail experience, ideally in sports, with strong EPOS, cash handling and upselling