Senior Customer Service Retail Assistant

Brighton & Hove Albion Football Club; Falmer; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Brighton & Hove Albion Football Club is seeking a proactive Senior Customer Service Retail Assistant to join our retail team at the American Express Stadium and Churchill Square store. The role involves processing sales, printing customization on shirts, and maintaining attractive displays while providing a warm fan experience.

You will also take on keyholder duties, assist with stock deliveries, and ensure smooth store operations on matchdays and non-matchdays alike.

Qualifications

• Hands-on retail experience, preferably in sports.
• Solid EPOS, cash-handling and upselling skills.
• Customer-first mindset and ability to work in a fast-paced environment.

Responsibilities

• Process sales and print custom names/numbers on shirts.
• Keep displays tidy and well-stocked across stores.
• Assist with stock deliveries and keyholder duties.
• Work across both stadium megastore and Churchill Square store.

Skills

Customer service

Retail experience

EPOS

Cash handling

Upselling

Tools

EPOS system

Job description

Senior Customer Service Retail Assistant

Role: Senior Customer Service Retail Assistant

Hours: 35 hours per week, 5 out of 7 days which will include matchdays

Location: American Express Stadium, Brighton and Churchill Square, Brighton

Contract Type: Permanent

Deadline Day: 25th November 2026

Brighton & Hove Albion FC is a professional football club competing at the highest level of football on a global stage. At the heart of everything we do is our commitment to high performance, continuous improvement, professional excellence, and making a positive impact.

Step into the heart of the action and be a part of our retail team.

From delivering a warm welcome to printing custom names and numbers on shirts, processing sales, and keeping displays looking tidy, you will make every fan interaction special. You will also take on keyholder duties, assist with stock deliveries, and help keep operations running seamlessly. This role will work across both our stadium megastore and Churchill Square store.

Experience that will help you thrive

We are looking for an energetic, customer-first individual who thrives in a fast-paced environment and stays calm under pressure. You bring hands-on retail experience - ideally in sports - along with solid EPOS, cash-handling, and upselling skills.

Ready to make an impact?

Company: Brighton & Hove Albion Football Club Salary: Meets national minimum wage Hours: Full-time Location: Falmer, BN1 9BL Working pattern: On-site Job type: Permanent Posting date: 11 Nov 2026 Closing date: 25 Nov 2026

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.