Senior Customer Service Retail Assistant

Brighton & Hove Albion FC; Brighton; Presencial; GBP 18 000 - 23 000; Tempo integral

Resumo da oferta

Brighton & Hove Albion FC is seeking a Senior Customer Service Retail Assistant to join our busy retail operation. You will deliver a warm welcome, process sales, print custom shirts, maintain displays and support stock deliveries across the megastore at the American Express Stadium and Churchill Square.

The role is permanent, 35 hours per week, 5 days out of 7 including matchdays. You should bring hands-on retail experience, ideally in sports, with strong EPOS, cash handling and upselling

Qualificações

• Hands-on, customer-first retail experience, ideally in sports.

Responsabilidades

• Welcome customers, process sales, and print custom names on shirts.
• Maintain shop displays and assist with stock deliveries.
• Act as keyholder and support store operations across both locations.

Conhecimentos

Customer service

Retail experience

EPOS

Cash handling

Upselling

Ferramentas

EPOS system

Descrição da oferta de emprego

Role: Senior Customer Service Retail Assistant

Hours: 35 hours per week, 5 out of 7 days which will include matchdays

Location: American Express Stadium, Brighton and Churchill Square, Brighton

Contract Type: Permanent

Deadline Day: 25th November 2026

Brighton & Hove Albion FC is a professional football club competing at the highest level of football on a global stage. At the heart of everything we do is our commitment to high performance, continuous improvement, professional excellence, and making a positive impact.

Step into the heart of the action and be a part of our retail team.

From delivering a warm welcome to printing custom names and numbers on shirts, processing sales, and keeping displays looking tidy, you will make every fan interaction special. You will also take on keyholder duties, assist with stock deliveries, and help keep operations running seamlessly. This role will work across both our stadium megastore and Churchill Square store.

Experience that will help you thrive

We are looking for an energetic, customer-first individual who thrives in a fast-paced environment and stays calm under pressure. You bring hands-on retail experience - ideally in sports - along with solid EPOS, cash-handling, and upselling skills.

Ready to make an impact?

To ensure we get the best out of you in the recruitment process, please let us know if you require any reasonable adjustments. Please contact [e-mail].