Senior F&B Supervisor – Evening & Weekend Service

Thornbury Castle; Bradley Stoke; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days holiday including bank holiday

Birthday day off

Complimentary stay after probation

Training programmes

Staff and family rates on hotel stays

Uniform and meals provided on duty

Free parking

Job summary

Thornbury Castle, a Relais & Châteaux property, is seeking an Assistant Restaurant Manager to lead the Food & Beverage team in a historic castle setting near Bristol. You will oversee breakfast, afternoon tea, dinner and private functions, ensuring impeccable service and adherence to Rosette standards.

With strong knowledge of cocktails, wines and spirits and a professional appearance, you will manage rosters, training and guest relations, while delivering exceptional experiences for up to 80

Qualifications

• Service experience at 2/3 rosette level.
• Experience with Relais & Châteaux / Rosette standards.
• Ability to manage menu and drinks queries, including allergies.
• Maintain health and safety and food safety procedures.
• Assist with rotas, recruitment and staff management.
• Develop and train staff to hotel standards.
• Experience in Relais & Châteaux property is highly desirable.
• Strong knowledge of cocktails, wines and spirits preferred.
• Impeccable presentation and professional appearance.
• Team player with excellent communication.

Responsibilities

• Support the Food and Beverage Operations Manager in running the department (breakfast, afternoon tea, dinner and functions up to 80 people).
• Take accountability for all F&B operations in the absence of the F&B Operations Manager.
• Answer queries about the menu and drinks menu and make suggestions.
• Take ownership of guests' requirements and food allergies.
• Handle guest queries and complaints professionally and calmly.
• Adhere to Health and Safety and Food Safety procedures in the department.
• Assist with rotas, recruitment and staff management within the department.
• Supervise work in the department at all levels.
• Develop and train new and existing staff on hotel standards and procedures.
• Ensure financial and HR procedures are in place and maintained.

Skills

Cocktails knowledge

Wine knowledge

Spirits knowledge

Communication skills

Interpersonal skills

Team player

Calm under pressure

Hospitality passion

Job description

Thornbury Castle, a Relais & Châteaux property, is seeking an Assistant Restaurant Manager to lead the Food & Beverage team in a historic castle setting near Bristol. You will oversee breakfast, afternoon tea, dinner and private functions, ensuring impeccable service and adherence to Rosette standards.

With strong knowledge of cocktails, wines and spirits and a professional appearance, you will manage rosters, training and guest relations, while delivering exceptional experiences for up to 80