Assistant Restaurant Manager (must be eligible to work in the UK)

Thornbury Castle; Newport; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days holiday (incl bank holidays)

Birthday day off

Complimentary castle stay after 3–6月?（

Training programs

Staff and family rates

Job summary

Thornbury Castle, a Relais & Châteaux property, seeks an Assistant Restaurant Manager to lead the award-winning F&B team. You will oversee operations across breakfast, tea, dinner and functions up to 80 guests, ensuring service at the Relais & Châteaux standard.

Based in the historic castle setting with 26 rooms and a renowned restaurant, you will develop staff, manage HR tasks and maintain high guest satisfaction with a calm, proactive approach.

Qualifications

• Rosette-level service experience is preferred.
• Strong knowledge of cocktails, wines and spirits is expected.
• Excellent guest service skills under pressure.

Responsibilities

• Support the Food & Beverage Operations Manager in running the department.
• Manage breakfast, afternoon tea, dinner and events up to 80 guests.
• Take ownership in the absence of the F&B Operations Manager.
• Supervise and train staff; manage rotas and recruitment.

Skills

Rosette-level service

Cocktails & wines knowledge

Customer service under pressure

Team leadership

Job description

• Full time permanent position 40 hours per week, mainly evening shifts and weekend availability required.
• Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 80 people).
• Take accountability for all F&B operations in the absence of the F&B Operations Manager.
• Service experience at 2/3 rosette level.
• Make sure the operation procedures are in place and maintained, monitored and actioned to Relais and Chateaux / Rosette standard.
• Answer all queries about the menu, including the drinks menu, and make suggestions.
• Take ownership of guests' requirements and food allergies.
• Handle guest queries and complaints in a professional, calm and positive manner.
• Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.
• Assist the F&B Operations Manager with rotas, recruitment and staff management within the department.
• Supervise work in the department at all levels.
• Develop and train new and existing staff on hotel standards and procedures.
• Make sure the financial and HR procedures are in place and maintained in the department.
• 30000/year + Additional share of the service charge and tips paid every month (approx. 2-3K per year).
  Previous experience working in a Relais & Châteaux property or AA Rosette-awarded restaurant is highly desirable.
• Strong knowledge of classic cocktails, wines, and spirits, with a relevant professional qualification preferred.
• Impeccable personal presentation and a professional, polished appearance.
• A dedicated team player with excellent communication and interpersonal skills.
• Calm, composed, and mature under pressure, with a positive and proactive attitude.
• A genuine passion for hospitality, with enthusiasm and flair for delivering exceptional guest experiences.
• Driven, ambitious, and committed to achieving excellence at the highest level of the industry.
  Relais & Chateau at Thornbury Castle are seeking a Assistant Restaurant Manager to join our hard working and professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5 experiences for our guests., Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes' drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
  28 days holiday including bank holidays
• An additional paid day off on your birthday
• Complimentary stay at the Castle after 3 months' probation period successfully passed
• Training programs via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking