Assistant Restaurant Manager (must be eligible to work in the UK)

Thornbury Castle; Bath; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days holiday incl. bank holidays

Birthday day off

Complimentary stay after probation

Training programs

Staff/family hotel rates

Recognition programmes

Uniform and meals on duty

Free parking

Job summary

Relais & Chateau at Thornbury Castle seeks an Assistant Restaurant Manager to lead the Food & Beverage team in a beautifully restored castle. You’ll work evenings and weekends, supporting the F&B Operations Manager across breakfast, afternoon tea, dinner and functions up to 80 guests.

You will uphold Relais & Châteaux/Rosette standards, train staff, manage guest dietary needs, and contribute to rostering, recruitment and health and safety procedures.

Qualifications

• Experience in F&B management at high-end properties.
• Knowledge of Relais & Châteaux or Rosette standards.
• Ability to manage menus and guest dietary needs.

Responsibilities

• Support the F&B Operations Manager in running the department (breakfast, afternoon tea, dinner and functions up to 80 people).
• Take accountability in the absence of the F&B Operations Manager.
• Answer queries about the menu and drinks, and make recommendations.
• Handle guest queries and complaints professionally.
• Assist with rotas, recruitment and staff management.
• Develop and train staff on hotel standards.
• Ensure financial and HR procedures are in place.
• Supervise department at all levels.
• Maintain health and safety and food safety procedures.
• Salary: 30,000/year plus service charge share (approx. 2–3K/year).
• Relais & Châteaux/ Rosette standards maintenance.

Skills

Leadership

Guest service

Cocktails & wine

Communication

Staff training

Education

Professional qualification in cocktails/wines

Job description

• Full time permanent position 40 hours per week, mainly evening shifts and weekend availability required.
• Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 80 people).
• Take accountability for all F&B operations in the absence of the F&B Operations Manager.
• Service experience at 2/3 rosette level.
• Make sure the operation procedures are in place and maintained, monitored and actioned to Relais and Chateaux / Rosette standard.
• Answer all queries about the menu, including the drinks menu, and make suggestions.
• Take ownership of guests' requirements and food allergies.
• Handle guest queries and complaints in a professional, calm and positive manner.
• Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.
• Assist the F&B Operations Manager with rotas, recruitment and staff management within the department.
• Supervise work in the department at all levels.
• Develop and train new and existing staff on hotel standards and procedures.
• Make sure the financial and HR procedures are in place and maintained in the department.
• 30000/year + Additional share of the service charge and tips paid every month (approx. 2-3K per year).
  Previous experience working in a Relais & Châteaux property or AA Rosette-awarded restaurant is highly desirable.
• Strong knowledge of classic cocktails, wines, and spirits, with a relevant professional qualification preferred.
• Impeccable personal presentation and a professional, polished appearance.
• A dedicated team player with excellent communication and interpersonal skills.
• Calm, composed, and mature under pressure, with a positive and proactive attitude.
• A genuine passion for hospitality, with enthusiasm and flair for delivering exceptional guest experiences.
• Driven, ambitious, and committed to achieving excellence at the highest level of the industry.
  Relais & Chateau at Thornbury Castle are seeking a Assistant Restaurant Manager to join our hard working and professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5 experiences for our guests., Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes' drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
  28 days holiday including bank holidays
• An additional paid day off on your birthday
• Complimentary stay at the Castle after 3 months' probation period successfully passed
• Training programs via internal & external professionals and access to online training facilities
• Staff and family rates on hotel accommodation and discounts on food and beverage
• Recognition programmes
• Uniform and meals provided whilst on duty and free parking